Job Title: Senior Technical Analyst Location: Remote, India Job Schedule: Remote, India Job Hours: 7 am – 3 pm EST Qualifications 7-9 years’ experience as part of IGA development teams as an engineer or analyst Updated Identity Mapping and configured Source and target applications for attributes. Experience in developing custom workflow for LCM/JLM Provisioning. Administering, implementing, and supporting SailPoint-based Identity and access management Solutions Experience in RBAC (Role-Based Access Control) analysis and implementation Launching certification campaigns and following up on the remediation process to ensure that the process is complete in a timely manner. Developed or worked with forms, Identity Triggers, quick links, Rules, and Email templates. Created custom reports to serve both specific and general purposes. Created rules like Build Map, Correlation, Identity Creation, and Default password assignment. Worked on Life Cycle Management like Joiner Event, Leaver event, and Manager Transfer event. Onboarded various applications into the IGA system, including JDBC applications, Delimited File applications, Logical applications, and Active Directory and LDAP applications Good work ethic
ITSM Process Owner (ServiceNow) 📍 India/ Remote 💼 Full-time / Contract We’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow . Key Responsibilities: Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog). Act as ServiceNow ITSM subject matter expert, driving automation and best practices. Define KPIs/SLAs and ensure compliance with ITIL standards. Collaborate with IT and business stakeholders to ensure alignment and adoption. Qualifications: 5+ years in ITSM, with 3+ years on ServiceNow ITSM modules. Strong knowledge of ITIL v3/v4. Excellent communication and stakeholder management skills. ITIL/ServiceNow certifications preferred.
Service Catalog Process Owner (ServiceNow) Full-Time India (Remote) Key Responsibilities: Own and manage the end-to-end Service Catalog process in ServiceNow. Define and enforce catalog governance, policies, and best practices. Collaborate with IT and business stakeholders to design, maintain, and enhance catalog items. Monitor performance, ensure compliance, and drive process improvements. Qualifications: Proven experience with ServiceNow Service Catalog management. Strong understanding of ITIL processes and ITSM best practices. Excellent communication and stakeholder management skills.