Genxlead Solutions Private Limited

Role Description: This is a full-time on-site Store Manager role located in HiLite Mall, Calicut. The Store Manager will be responsible for ensuring customer satisfaction, managing customer service, overseeing store management, retail loss prevention, and communicating effectively with customers and employees. Job Description  Proven experience in Store/Outlet Management orsimilar roles  Experience and knowledge of retail loss prevention techniques  Demonstrated ability to provide exceptional customerservice experience  Strong understanding and ability to manage operational procedures and regulatory compliance  Excellent leadership qualities, including the ability to manage and motivate a team.  Responsible for overallstore operations, Sales Target,store profitability.  Bachelor's degree in Business Administration orsimilarly related field  Experience in the apparel industry is preferable. Other requirements:  Evening shift.  Rotational shift  Weekend availability  Week off between Monday to Thursday (no WOon Friday, Saturday & Sunday).  English (Preferred), Malayalam  Location: HiLite Mall, Calicut, Kerala  Job Type: Full-time

Job Title: Store Executive Job description Responsibilities: • Responsible for overall store operations, Sales Target, store profitability. • Week off between Monday to Thursday (no WO on Friday, Saturday & Sunday) • Leads financial growth of the store, year over year • Leads the sales floor and drives store results through the store team • Creating emotionally engaging customer experiences, consistent with the brand vision • Be responsible in communicating promotional events and latest offers to customers in creative way. • Role models, coaches and develops best-in-class selling behavior in the store team • Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results • Ensures the operations of the store are executed with excellence • Accountable for the development of store staff product knowledge which in turn, enables high performance selling • Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results • Responsible for the on boarding, training, development, performance management, terminations and succession planning of direct reports.

Customer Support Qualification: Any Degree Graduates (English and Hindi Speaking) Experience: 0-5 Years Salary: 1.2LPA to 3.3LPA Work Location: Chennai (On site) JOB DESCRIPTION: • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts. • Manage large inbound calls. • Provide accurate, valid and complete information by using the right methods/tools. • Follow communication procedures, guidelines and policies. • Take an extra mile to engage customers. • Excellent Communication in Hindi is mandatory. • Strong phone contact handling skills and active listening. • Ability to multitask, prioritizes, and manages time effectively. • Customer orientation and ability to adapt/respond to different types of characters. • Proven customer support experience is an added advantage.

Job purpose The Content Team Lead will support the development and execution of the content strategy. This role involves maintaining existing performance across various forms of content while identifying areas of improvement to help generate more traffic to core product verticals and maximize conversion metrics. The Content Team Lead will have the opportunity to own and drive the content initiatives of the company. You will get to define KPIs and have true autonomy over initiatives related to: Content & SEO Blogs, Articles, & Newsletters Marketing Content Initiatives Responsibilities ● Take operational ownership of the Content creation schedule and have accountability for coordinating the internal task management platform. ● Line management of a team of internal content creators, supporting each team member to create a high volume of quality content output to drive a more comprehensive strategy. ● Hold weekly content team stand-ups to aid content planning and optimize team efficiency. Work to develop individual team members with monthly performance meetings ● Implement, maintain, and refine an SEO strategy to improve the online reach of the client’s products. Collaborate with the SEO team to implement best practice technical SEO across all properties. ● Produce regular reports to provide insight into content performance across various marketing channels. ● Work to maintain existing content production while continuously researching and recommending new avenues to increase content reach (across written, audio and video). ● Serve as editor-in-chief for all content to ensure quality, clarity, and consistency ● Develop content strategy aligned with short-term and long-term marketing targets. ● Collaborate with marketing and design teams to plan and develop site content, style, and layout. ● Maintain a content marketing calendar that schedules all aspects of the creation and delivery of content throughout the year. ● Manage content distribution to online channels and social media platforms to increase web traffic. ● Track web analytics to ascertain content engagement levels. ● Develop an editorial calendar and ensure the content team is on board. ● Ensure compliance with the law (e.g., copyright and data protection). ● Stay up-to-date with developments and generate new ideas to draw the audience’s attention. ● Accountable to the higher management for timely submissions of the tasks from the writers under their team. ● Collaborate with brand, product, and sales managers to create promotional concepts ● Discover training needs and provide coaching ● Listen to team members’ feedback and resolve any issues or conflicts Qualifications and Experience ● Master’s degree in English, Journalism, or related field ● 10+ years demonstrated experience in writing/editing/publishing corporate content specific for the web, preferably for a B2B service company. ● Excellent writing skills and the ability to communicate and collaborate effectively. ● Experience in managing or leading team members ● Experience in managing site content and producing content schedules ● Experience in using content to acquire, retain, and engage customers ● Experience in the production and marketing of various forms of content (namely written, audio and video). ● Excellent technical SEO management skills