Join us and be a part of this journey as we write customer success stories about these products. WHAT YOU DO Interface with business customers, gathering and understanding requirements. Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results. Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis. Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes. Build, improve, and provide ongoing optimization of high-quality models. Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests. Continuous improvement in reporting, analysis, and overall process. Visualize, present, and demonstrate findings as required. Perform knowledge transfer to customer and internal teams. Communicate within the global community respecting cultural, language, and time zone variations. Demonstrate flexibility to adjust working hours to match customer and team interactions. ABOUT YOU Bachelors / Masters degree in quantitative field (e.g., Computer Science, Statistics, Engineering) 5+ years of relevant experience in Data Science or Data Engineering 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development Hands-on application development experience in AWS/Azure and experience in Snowflake, Tableau, or Power BI Expertise with major statistical & analytical software like Python, R, SAS Good working knowledge on any programming language like Java, NodeJS. Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage Expertise with data modeling, data warehousing, and ETL/ELT development Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive Proficiency with REST API, JSON, AWS Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks Curiosity, passion, and drive for data queries, analysis, quality, and models Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders.
About Genesys Innovations Team: GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations teams primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS). Job Summary Responsible for architecting, developing, testing, implementing, and maintaining AWS applications. Troubleshoots and solves software issues related to Genesys Innovation Applications. Research technical problems and suggests improvements for applications. What you bring to the team AWS full stack development experience: database, server-side, and front-end Solid understanding of AI frameworks, libraries, and tools. 6+ years total development experience 5+ years of experience in AI development and machine learning, with a strong portfolio of AI projects. 5+ years of design and development experience in technologies using REST APIs and microservices architecture 4+ years AWS experience At least 4+ years React and Node.js based real time application experience. Specific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc . Experience with CI/CD and automated testing Demonstrated success in actively contributing to large consulting projects Effectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc. Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementation Work with teams as they perform feature level design, development, testing, and performance analysis. Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks 4+ years of experience developing with contact center technologies like Genesys, Cisco, Avaya, Nice, Talk Desk, etc. Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product APIs, common third-party tools, applications and business systems. The work will be intellectually challenging and will expand with the evolution of the Genesys product roadmap. Qualifications BS/MS/BA or equivalent. Computer Science major preferred. 5 years or more of commercial software development experience in node.js, Javascript, C#, Java where an additional language such as Python, PHP or C++ is a benefit. Experience with data preprocessing, feature engineering, and model evaluation techniques. Knowledge of deep learning architectures and techniques. Familiarity with cloud platforms and services for AI model deployment . Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments. Ability to work independently on routine duties or projects with general instructions on new assignments. Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus. Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics. Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals. Optimize billable utilization opportunity. Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partner. Familiarity with the following is a definite plus: Should have development exposure to data streaming applications. Should have application development knowledge of RTA based UI applications. Practical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS). Good practical experience with development methodologies Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations. Good working experience with database administration/optimization.
Role & responsibilities Job Title: Account Executive Location: Bengaluru Summary: Please create a summary describing your position and signaling to a candidate why this would be an exciting opportunity for them. Key Responsibilities: The Account Executive will be responsible for driving revenue growth by selling Genesys CCaaS solutions to both existing and new customers within the Southern India region. This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition. The ideal candidate will have a proven track record of success in selling complex software solutions, preferably within the contact center or unified communications space. They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills. Responsibilities: Sales Strategy and Execution: Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Southern India). Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities. Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure. Account Management & Growth: Build and maintain strong relationships with key stakeholders at existing customer accounts. Identify opportunities for upselling and cross-selling Genesys CCaaS solutions to expand our footprint within existing clients. Ensure high levels of customer satisfaction and retention by providing exceptional account management and support. New Logo Acquisition: Identify and target key prospects in the Southern India market, focusing on specific verticals (e.g: Ecomm, Healthcare, Retail, GCC, Tech). Conduct in-depth needs analysis to understand customer challenges and requirements. Develop and present compelling value propositions that showcase the benefits of Genesys CCaaS solutions. Product Expertise: Maintain a deep understanding of Genesys CCaaS solutions, including features, functionality, and competitive differentiators. Effectively communicate the value proposition of our solutions to both technical and business audiences. Collaboration & Reporting: Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success. Provide accurate and timely sales forecasts and reports to management. Maintain accurate and up-to-date records of all sales activities in the CRM system. Qualifications: Experience: Bachelor's degree in a relevant field (e.g., Business Administration, Sales, Marketing). 6+ years of experience in sales, with a proven track record of success in selling complex software solutions. Experience selling CCaaS, contact center solutions, or unified communications is highly preferred. Experience in the Southern India market and a strong understanding of the local business landscape. Skills: Excellent communication, presentation, and interpersonal skills. Strong negotiation and closing skills. Ability to build and maintain strong relationships with customers and internal stakeholders. Proven ability to manage the full sales cycle, from lead generation to deal closure. Strong business acumen and understanding of customer business needs. Self-motivated, results-oriented, and able to work independently. Proficiency in CRM systems (e.g., Salesforce). Attributes: Hunter mentality with a passion for driving new business. Customer-centric approach with a focus on building long-term partnerships. Ability to work in a fast-paced and dynamic environment. Strong work ethic and a commitment to achieving results. Preferred Qualifications: Master's degree in Business Administration (MBA). Existing network of contacts within the Southern India business community. What Genesys Offers: Competitive salary and commission structure. Comprehensive benefits package. Opportunity to work for a global leader in the customer experience industry. Challenging and rewarding work environment. Career growth and development opportunities. A collaborative and supportive team culture.
Company Overview: At the Innovation team within Genesys, were pushing the boundaries of customer experience technology by building innovative solutions integrated with Genesys Cloud. We’re seeking a skilled Senior Software Engineer to join our team and create scalable, high-performance applications on AWS. Job Summary: We are looking for a Senior Software Engineer with expertise in Go, JavaScript, TypeScript, and Kubernetes to design, develop, and maintain cutting-edge systems. You’ll work on solutions tightly integrated with Genesys Cloud, leveraging AWS to deliver seamless functionality. UX experience is a plus, as you’ll collaborate with teams to craft intuitive, user-focused features. If you excel in dynamic environments and love tackling complex challenges, this role is for you. Responsibilities: Develop robust backend services and APIs using Go. Create dynamic, responsive front-end components with JavaScript and TypeScript. Deploy and manage containerized applications using Kubernetes on AWS. Integrate solutions with Genesys Cloud APIs to enhance customer experience workflows. Optimize system performance, scalability, and reliability in AWS environments. Work with product managers, architects, and UX designers to shape technical requirements. Write clean, maintainable, and well-documented code adhering to best practices. Debug and resolve complex technical issues in production. Mentor junior developers and participate in code reviews. Required Qualifications: 8+ years of software development experience. Strong proficiency in Go for backend development. Advanced skills in JavaScript and TypeScript for front-end and full-stack work. Hands-on experience with Kubernetes for container orchestration. Expertise in building and deploying solutions on AWS (e.g., EC2, ECS, Lambda, S3). Experience with microservices architecture and RESTful APIs. Strong problem-solving skills and a detail-oriented mindset. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Preferred Qualifications: Experience integrating with Genesys Cloud APIs or similar CX platforms. UX design experience or a knack for building user-friendly interfaces. Familiarity with AWS-native tools (CloudFormation, Step Functions, etc.). Contributions to open-source projects or a robust GitHub portfolio. Nice-to-Have: Proficiency with modern DevOps tools (Docker, CI/CD pipelines, Terraform). Exposure to Agile/Scrum methodologies. Why Join Us? Build innovative solutions that redefine customer experiences. Join a collaborative, forward-thinking team in a flexible work environment. Competitive salary, benefits, and opportunities for career growth. Work with cutting-edge AWS and Genesys Cloud technologies.
Link to apply: https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Hyderabad-Flexible/Senior-Software-Engineer_JR108197 Job Title: Senior Software Engineer Location: Hyderabad Summary This is an exciting time to be part of Genesys Conversational AI Business Unit as we are innovating with speed and scale. You will be a key contributor to create the best cloud-based experience solution, focusing on AI and providing an amazing end-to-end experience. As a part of the Conversational AI team, you will help us build Genesys core conversational AI capabilities and features spanning, but not limited to, chat and voice bots, information retrieval, Natural Language Understanding (NLU) and document understanding to power the next generation of Genesys products. About the Role We are looking for problem solvers to help us build the next-generation platforms, products and services. You will work closely with a cross-functional team of developers, researchers and product managers on microservices and event-driven architectures. You will have an opportunity to work as a part of a team that does practical research, contributes to the development of new features, identifies technical risks, and finds alternate solutions to practical problems. Minimum Requirements Bachelors or Masters degree in Computer Science or a related technical field with 5+ years industry experience with product development Proficiency in Python programming and understanding of OOPs principles and practices. Hands-on experience in designing and implementing REST APIs using frameworks like Flask . Exposure to AWS / Cloud services and a good understanding of Cloud development fundamentals . Ability to analyze and solve performance issues at scale. Consistent application of clean code principles Curiosity and eagerness to explore new algorithms, application areas, and tools. Strong interpersonal and communication skills (written and verbal) Ability to present complex ideas clearly and concisely to various audiences. A team player with a positive work ethic Desirable Skills Solid understanding of search engine concepts and experience with tools like Elasticsearch or OpenSearch . Experience in front-end development with expertise in a modern Javascript framework like Angular, React. Intermediate knowledge of Jira and Version Control, including branching, merging, and resolving conflicts. Link to apply: https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Hyderabad-Flexible/Senior-Software-Engineer_JR108197
We are seeking a Sr. AI Governance Specialist to extend our Data Governance team and lead governance across AI, data, and knowledge assets. This role ensures that our AI services, models, and applications are developed and deployed in alignment with enterprise governance frameworks, regulatory requirements, and ethical standards. As AI becomes increasingly embedded in enterprise operations, you will play a critical role in establishing trust, accountability, and compliance for our AI solutions. You will work closely with data governance, legal, compliance, security, and AI engineering teams to ensure that enterprise AI use cases are transparent, auditable, and responsible. About the Team: The Data, Analytics & AI team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, AI, and Data Governance practices. This team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. Key Responsibilities AI Governance & Policy Define and implement AI governance frameworks, building on existing enterprise data governance policies. Establish guidelines and controls for responsible AI development, deployment, and monitoring (e.g., fairness, transparency, accountability). Drive adoption of compliance and privacy standards in AI initiatives (GDPR, CCPA, HIPAA, and industry-specific regulations). Develop policies for data usage, model training, knowledge orchestration, and LLM customization to ensure compliance and ethical use. Implement frameworks for AI audits, monitoring, and explainability to meet regulatory and enterprise needs. Partner with security and compliance teams to integrate privacy and security into AI workflows. Maintain awareness of emerging regulations and industry best practices for AI governance. Collaborate with AI platform engineers and data scientists to embed governance into AI workflows (model lifecycle, data usage, RAG services). Work with application teams to ensure AI solutions meet enterprise governance and compliance requirements before deployment. Provide training and guidance for business and technical teams on responsible AI practices and governance standards. Define and track key governance metrics (e.g., model transparency, compliance adherence, bias detection, audit readiness). Support the development of certification and approval processes for AI models and services. Qualifications: Required Bachelors degree in Data Science, Computer Science, Information Systems, Law, or a related field. 5+ years of experience in data governance, compliance, or risk management, with exposure to AI/ML systems. Strong knowledge of data privacy and compliance regulations (GDPR, CCPA, HIPAA, SOC2, etc.). Familiarity with AI/ML concepts (model lifecycle, training data, embeddings, vector stores, RAG). Proven experience working with governance frameworks in enterprise settings. Excellent communication skills to articulate governance requirements to both technical and non-technical stakeholders. Preferred Prior experience in AI governance, responsible AI, or ethical AI initiatives. Understanding of explainable AI (XAI), bias detection, and model interpretability frameworks. Familiarity with MLOps and data governance tooling (e.g., Collibra, Alation, Immuta, MLflow, Model Cards). Experience partnering with legal, compliance, and audit teams in highly regulated industries. Strong track record of policy development and adoption in complex enterprises. https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Chennai-Flexible/Sr-AI-Governance-Specialist_JR108916
Summary: This is a development role supporting Genesys internal Contact Center as a Service (CCaaS) platform on Genesys Cloud. Youll work closely with senior developers and the product owner to build, test, and deploy flows, bots, and automations that improve the internal service experience for Genesys employees. This is a unique opportunity to gain deep exposure to Genesys Cloud technologies, AI-enabled automation, and enterprise-scale platform engineering. Key Responsibilities: Develop and maintain Genesys Cloud Architect flows, Bot Flows, and Workflows supporting automation and self-service. Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes. Support implementation of Agentic AI and conversational features, including knowledge surfacing, summarization, and routing logic. Collaborating on AIOps solutions to provide autonomous and self-healing IT solutions. Contribute to CI/CD pipelines for code promotion and validation. Test and validate automation deployments to ensure accuracy and performance. Document configurations, changes, and troubleshooting steps for knowledge reuse. Work under the guidance of senior developers and the manager to deliver sprint-based backlog items. Participate in daily standups, reviews, and retrospectives to ensure aligned progress. Proactively learn and apply Genesys Cloud capabilities to expand automation coverage. Minimum Requirements: 3+ years of experience developing or supporting CCaaS/contact center or automation solutions. Understanding of basic AI/NLU concepts and conversational design principles. Familiarity with REST APIs, JSON, and integration development. Exposure to ServiceNow or other workflow automation tools. Working knowledge of Git and modern DevOps practices. Some experience with scripting or programming (Python, Node.js, or TypeScript). Strong problem-solving ability and willingness to learn new technologies quickly. Effective communication and collaboration in a remote, global team environment. Bachelors degree in computer science, Engineering, or related technical field. Desirable Skills: Familiarity with CX-as-Code concepts or CI/CD pipelines for Genesys Cloud. Basic understanding of AWS concepts for event-driven automation. Experience with agile teams and sprint-based software delivery. https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Chennai-Flexible/Developer--IT-Platform-Engineering--Agentic-AI-_JR108854 https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Chennai-Flexible/Senior-Developer--Platform-Engineering--Agentic-AI-_JR108853
Job Description Product Owner, IT Platform Engineering (Genesys Cloud) - India Location: Remote Chennai, India Summary This is a business-facing Product Owner role supporting the delivery of Genesys internal Contact Center as a Service (CCaaS) platform on Genesys Cloud. You will own the product backlog for all internal CCaaS automation and AI initiatives, ensuring alignment between business priorities and technical execution. Working closely with internal stakeholders across Genesys, you will translate requirements into actionable stories, define success criteria, and serve as scrum master for the development team. This role offers the opportunity to help shape how Genesys uses its own cloud platform, automation, and AI capabilities to drive self-service and operational efficiency across the company. Key Responsibilities Own the product backlog for internal CCaaS development, spanning flows, bots, ServiceNow integrations, and AI-driven enhancements. Collaborate with internal stakeholders to gather, refine, and prioritize business requirements aligned to strategic automation goals. Write clear user stories and acceptance criteria that translate business needs into technical deliverables for developers. Facilitate agile ceremonies (standups, sprint planning, reviews, retrospectives) as the team’s scrum master. Partner with the Senior Manager to plan sprints, manage capacity, and ensure timely delivery of high-quality releases. Coordinate across teams to align dependencies and ensure consistent implementation of Genesys Cloud capabilities. Define and manage the roadmap for internal CCaaS capabilities, incorporating stakeholder feedback and lessons learned from prior releases. Track and communicate progress to stakeholders; proactively identify and resolve delivery risks or scope changes. Stay current on Genesys Cloud feature releases, AI innovations, and automation trends to advise stakeholders and influence roadmap direction. Support functional testing, demo sessions, and release readiness activities with developers and business teams. Minimum Requirements 5+ years of experience as a Product Owner in agile software or platform development. Proven experience delivering CCaaS or contact center automation projects using Genesys Cloud or similar cloud platforms. Strong understanding of agile methodologies and practical experience serving as a scrum master for a development team. Ability to translate business requirements into clear technical user stories and acceptance criteria. Familiarity with AI-driven service automation concepts such as virtual agents, NLU, predictive routing, and summarization. Experience working with tools like Jira for backlog management, sprint tracking, and reporting. Excellent collaboration and communication skills with technical and non-technical stakeholders. Demonstrated ability to balance competing priorities and manage delivery timelines across multiple stakeholders. Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience). Desirable Skills Hands-on familiarity with Genesys Cloud capabilities including Architect, Bot Flows, Knowledge Workbench, and Data Actions. Experience integrating ServiceNow or similar workflow systems with CCaaS platforms. Exposure to conversational AI platforms, customer experience analytics, or automation design. Certification in Product Ownership (CSPO or PSPO) or Scrum Master (CSM). Understanding of cloud concepts (AWS, Azure) and APIs for automation or integration work. https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Chennai-Flexible/Product-Owner--IT-Platform-Engineering--Genesys-Cloud-_JR108855-3
Description: The Conversational AI group are seeking a AI/ML Engineer to join the team and drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI. You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production. This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, wed love to hear from you. What You Will Do: - Design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions. - Develop: maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation. - Help deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions. - Work on initiatives involving cross-functional teams, work effectively while maintaining high technical standards. - Work closely with product teams and help translate business requirements into innovative technical solutions. What We're Looking For: - Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers. - 3+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2--4 years). - Deep expertise in conversational AI, NLP, and dialogue systems with proven track record of working on production systems. - Strong software engineering fundamentals including system design, data structures, algorithms, and software architecture. - Excellent communication skills with the ability to influence and explain complex concepts across organizational levels. - Strong problem-solving skills and ability to work in a fast-paced, collaborative environment. - Independent judgment in developing novel approaches to challenging AI problems. Desirable Experience or an Interest in Learning: - Experience with Large Language Models (LLMs) and their application in conversational systems. Hand-on experience with fine-tuning, and prompt engineering. - Knowledge of multi-agent systems/frameworks and agentic AI architectures. - Familiarity with voice AI technologies and multimodal conversational interfaces. - Experience with MLOps and deploying AI systems at scale. - Background in reinforcement learning for dialogue optimization. - Understanding of enterprise AI governance and responsible AI practices. - Interest in emerging areas like tool-using AI agents and autonomous decision-making systems. - Experience with cloud platforms (particularly AWS) and AI/ML technologies. - Experience with vector databases and retrieval-augmented generation (RAG). - Contributions to open-source AI projects, research publications, or patents in AI/ML. If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software skills, we encourage you to apply and be part of our team! AI/Ml Engineer: https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Hyderabad-Flexible/Software-Development-Engineer---AI_JR108542 Senior AI/ ML Engineer: https://genesys.wd1.myworkdayjobs.com/2_Genesys_Jobs/job/Hyderabad-Flexible/Senior-Software-Development-Engineer---AI_JR108541-1
Use this link to apply - https://genesys.wd1.myworkdayjobs.com/en-US/Genesys/job/Language-Data-Specialist---Dutch_JR108556-1?locationCountry=c4f78be1a8f14da0ab49ce1162348a5e Job Title: Language Data Specialist - Dutch Department & Team: Genesys Cloud Conversational AI, Language Engineering Summary: We are seeking a highly detail-oriented Language Data Specialist to join our growing team. In this role, you will annotate, analyze and create language data to support the development of our cutting-edge AI and natural language processing products. Your keen attention to detail, analytical skills, and ability to work independently will be crucial as you help provide valuable insights and high-quality data to the research team. This role is part of the Language Engineering team, where we contribute to the research, development, and evaluation of Genesys core AI capabilities in Speech & Natural Language Processing. Our work spans a range of product areas aimed at empowering excellence in customer and agent experiences, including chatbots/voicebots, knowledge, and agent assistive technologies including summarization, across a wide range of languages. Key Responsibilities: * Accurately annotate text data following detailed guidelines to identify linguistic features and categories * Collaborate with the research team to resolve data ambiguities and provide feedback on the annotation process * Perform qualitative error analysis and provide actionable insights to improve quality * Support the creation of language datasets for model training and evaluation * Assist the team with other ad-hoc data-related tasks as needed Skills & Experience: * Native or near-native proficiency in Dutch and English . Proficiency in French, German, Spanish, Arabic, Japanese, Korean, Italian, or Portuguese an additional plus. * Exceptional attention to detail, ability to work accurately and efficiently, ability to quickly learn and apply new concepts and guidelines * Proficient with productivity software and text editors * 1+ years of experience with language data annotation, manipulation, and analysis and familiarity with annotation tools (preferred) * Degree in linguistics, modern languages, or related field, or equivalent experience * Experience with LLMs, Conversational AI tools, and associated technologies a plus * Interest in conversational AI, NLP, and language technologies Use this link to apply - https://genesys.wd1.myworkdayjobs.com/en-US/Genesys/job/Language-Data-Specialist---Dutch_JR108556-1?locationCountry=c4f78be1a8f14da0ab49ce1162348a5e
Summary This is a senior engineering role responsible for designing, developing, and deploying Genesys Cloud-based automations, workflows, and AI-driven enhancements for Genesys internal Contact Center as a Service (CCaaS) platform. As part of the IT Platform Development team, youll help build and extend flows, bots, and integrations that improve self-service and internal support experiences across Genesys. This role combines deep technical expertise in Genesys Cloud with the opportunity to innovate using AI and automation technologies at enterprise scale. Key Responsibilities Design and develop Genesys Cloud Architect flows, Dialog Engine Bot Flows, and Knowledge Workbench assets. Build and support Data Actions, Workflows, and ServiceNow integrations to automate internal service processes. Implement Agentic AI-driven features such as conversational bots, topic/sentiment analytics, predictive routing, and summarization. Collaborating on AIOps solutions to provide autonomous and self-healing IT solutions. Contribute to the design and operation of CI/CD pipelines for flows, bots, and integrations, ensuring safe and repeatable deployments. Write production-quality, reusable code or scripts to support automation, integration, and monitoring functions. Collaborate with the product owner and manager to refine backlog items, estimate effort, and plan sprint deliverables. Participate in peer reviews, testing, and release validations to ensure high-quality, reliable deployments. Monitor flow and bot performance, analyze trends, and propose improvements to enhance automation accuracy and containment. Maintain detailed documentation for flows, integrations, and deployment procedures. Minimum Requirements 5+ years of experience designing and implementing CCaaS or contact center automation solutions. Solid understanding of AI-driven contact center capabilities, including natural language understanding and predictive routing. Proficiency with ServiceNow or equivalent workflow automation platforms. Familiarity with CI/CD pipelines and Git-based source control. Experience developing integrations using REST APIs, JSON, and OAuth authentication. Ability to code in a modern scripting or programming language (Python, Node.js, or TypeScript). Working knowledge of AWS concepts such as Lambda, Event Bridge, or Secrets Manager. Strong analytical and problem-solving skills; ability to debug complex systems. Excellent communication and teamwork skills across distributed teams. Bachelors degree in computer science, Engineering, or related discipline. Desirable Skills Familiarity with AIOps or observability tools for flow monitoring and automation success tracking. Background integrating ServiceNow and Genesys Cloud for self-service workflows. Exposure to agile methodologies, DevOps culture, and sprint-based delivery.
The Conversational AI group are seeking a Senior AI/ML Engineer to join the team and help drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI. You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production. This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, wed love to hear from you. What You Will Do: Design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions. Develop, maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation. Help deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions. Own technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review. Influence and collaborate: work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions. What We're Looking For: Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers. 5+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2--4 years). Deep expertise in conversational AI, NLP, and dialogue systems with proven track record of delivering production systems. Strong software engineering fundamentals including system design, data structures, algorithms, and software architecture. Experience in working on complex technical projects and delivering technical outcomes. Excellent communication skills with the ability to influence and explain complex concepts across organizational levels. Strong problem-solving skills and ability to work in a fast-paced, collaborative environment. Independent judgment in developing novel approaches to challenging AI problems. Desirable Experience or an Interest in Learning: Experience with Large Language Models (LLMs) and their application in conversational systems. Hand-on experience with fine-tuning, and prompt engineering. Knowledge of multi-agent systems/frameworks and agentic AI architectures. Familiarity with voice AI technologies and multimodal conversational interfaces. Experience with MLOps and deploying AI systems at scale. Background in reinforcement learning for dialogue optimization. Understanding of enterprise AI governance and responsible AI practices. Interest in emerging areas like tool-using AI agents and autonomous decision-making systems. Experience with cloud platforms (particularly AWS) and AI/ML technologies. Experience with vector databases and retrieval-augmented generation (RAG). Contributions to open-source AI projects, research publications, or patents in AI/ML
Summary: This is a development role supporting Genesys internal Contact Center as a Service (CCaaS) platform on Genesys Cloud. Youll work closely with senior developers and the product owner to build, test, and deploy flows, bots, and automations that improve the internal service experience for Genesys employees. This is a unique opportunity to gain deep exposure to Genesys Cloud technologies, AI-enabled automation, and enterprise-scale platform engineering. Key Responsibilities: Develop and maintain Genesys Cloud Architect flows, Bot Flows, and Workflows supporting automation and self-service. Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes. Support implementation of Agentic AI and conversational features, including knowledge surfacing, summarization, and routing logic. Collaborating on AIOps solutions to provide autonomous and self-healing IT solutions. Contribute to CI/CD pipelines for code promotion and validation. Test and validate automation deployments to ensure accuracy and performance. Document configurations, changes, and troubleshooting steps for knowledge reuse. Work under the guidance of senior developers and the manager to deliver sprint-based backlog items. Participate in daily standups, reviews, and retrospectives to ensure aligned progress. Proactively learn and apply Genesys Cloud capabilities to expand automation coverage. Minimum Requirements: 3+ years of experience developing or supporting CCaaS/contact center or automation solutions. Understanding of basic AI/NLU concepts and conversational design principles. Familiarity with REST APIs, JSON, and integration development. Exposure to ServiceNow or other workflow automation tools. Working knowledge of Git and modern DevOps practices. Some experience with scripting or programming (Python, Node.js, or TypeScript). Strong problem-solving ability and willingness to learn new technologies quickly. Effective communication and collaboration in a remote, global team environment. Bachelors degree in computer science, Engineering, or related technical field. Desirable Skills: Familiarity with CX-as-Code concepts or CI/CD pipelines for Genesys Cloud. Basic understanding of AWS concepts for event-driven automation. Experience with agile teams and sprint-based software delivery.
About the Role We are seeking a Computational Linguist to join our Conversational AI team. You will design and execute research methods and tooling that evaluate and enhance our AI capabilities in Speech & Natural Language Processing across chatbots, voice bots, knowledge systems, and agent assistive technologies. This role combines deep expertise in linguistic analysis with practical application to AI/ML systems spanning multiple languages. Your work will directly impact how we develop, assess, and optimize our conversational AI products and services. This is an exciting opportunity to shape world-class language-driven products and drive improvements in how we measure and deliver conversational AI success across diverse linguistic contexts. Key Responsibilities Design, develop, and maintain comprehensive evaluation tooling while translating project goals into concrete execution plansincluding data requirements and curation, evaluation methodologies, benchmarking frameworks, and automated testing pipelines to support model assessment workflows Evaluate AI model performance through benchmark analysis and user feedback, conducting comprehensive error analysis to derive actionable insights and deliverrigorous documentation to project stakeholders Validate analysis tooling through statistical testing, performance benchmarking, and output verification to ensure reproducible results and high-confidence insights for model evaluation Collaborate effectively with feature teams to understand evaluation requirements, align on priorities, and build sustainable AI assessment capabilities that enable and empower feature teams for continuous improvement Balance multiple concurrent projects across diverse languages and modalities, maintaining clear visibility on timelines and proactively communicating progress and risks to stakeholders Foster respectful professional relationships, be a thoughtful steward oforganizational resources, and maintain strict adherence to data ethics, security, and privacy standards Required Qualifications Bachelors degree in Computational Linguistics, Human Language Technology, Data Science, Computer Science, or related field 1-2 years experience in data curation, designing and implementing evaluation methodologies and benchmarking frameworks Strong skills in statistical and error analysis for AI model performance assessment Proficiency in Python (pandas, NumPy, scikit-learn) for data manipulation, analysis, and evaluation tooling. Experience applying LLMs to computational linguistics tasks Native or bilingual English proficiency with excellent written and verbal communication skills; able to present technical findings to diverse audiences Comfortable in fast-paced, collaborative, and dynamic environments Preferred Background Masters or advanced degree in Computational Linguistics, Human Language Technology, Data Science, Computer Science, or related field Familiarity with conversational AI applications such as chatbots, virtual agents, knowledge search, summarization, or human-assistive copilots Experience with testing pipelines and process automation, and CI/CD workflows Knowledge of additional high-demand commercial languages (e.g., Spanish, French, German, Portuguese, Dutch, Italian, Japanese, Chinese, Korean, Arabic) Experience working in Agile environments and proficiency with collaboration tools (e.g., Jira, Confluence, GitHub)
About the Role We are seeking a Senior Data Engineer to serve as a technical force multiplier for our Language Engineering team. You will architect and build the tooling, automation frameworks, and end-to-end evaluation systems that enable our team to thoroughly and efficiently assess conversational AI capabilities built by our engineering teams. This role combines deep technical expertise in data engineering with specialized knowledge of language technologies and AI/ML systems. Your work will directly impact how we measure success and drive improvements in our AI systems. Key Responsibilities * Collaborate with computational linguists, AI/ML researchers, and product teams to translate research requirements into scalable technical solutions * Design and implement automated benchmarking infrastructure for conversational AI evaluation across a range of features, modalities, and languages * Create intuitive tooling, APIs, and basic frontend interfaces (e.g. internal dashboards) that enable team members to easily configure, execute, and analyse complex benchmarking scenarios * Establish automated reporting and visualization capabilities that make evaluation results accessible to stakeholders * Build and implement robust data storage solutions supporting diverse language data types (text, speech, structured annotations) across multiple locales * Champion automation-first practices while mentoring team members on tooling, code quality, and engineering standards Required Qualifications * Bachelor's degree in Computer Science, Data Science, Computational Linguistics, Human Language Technology, or a related field * 3+ years of experience building software tooling, data pipelines and evaluation systems * Advanced Python skills with expertise in data management, analysis, and visualization libraries (pandas, NumPy, matplotlib, plotly ) * Hands-on expertise architecting CI/CD pipelines, managing Git workflows, and deploying AWS infrastructure. * Demonstrated experience owning technical projects end-to-end. * Comfortable working in a fast paced, highly collaborative, dynamic work environment. Preferred Background * MS or Advanced degree in Computer Science, Data Science, Computational Linguistics, Human Language Technology, or a related field * Professional experience in NLP and data science * Understanding of LLM fundamentals (tokenization, context windows, model behavior including reasoning, factual accuracy, and response quality evaluation) * Familiarity with quantitative evaluation metrics and standardized benchmarking frameworks for language models * Strong understanding of scalable system design and APIs with experience contributing to technical architecture decisions * Experience developing simple web-based dashboards (e.g., using React or Python-based frameworks) is a plus * Enthusiasm for fostering supportive team dynamics in a global, multicultural environment