Job
Description
As an experienced and proactive Operations Incharge, your role will involve managing hub-level operations with end-to-end responsibility for fleet and crew management, ensuring daily operational efficiency, regulatory compliance, and superior customer satisfaction. Key Responsibilities: - Fleet Scheduling & Utilization Plan and optimize daily bus deployments and route assignments for maximum asset utilization. Monitor on-time performance and respond swiftly to any operational disruptions. - Crew Management Supervise, schedule, and guide drivers, bus captains, and housekeeping staff. Conduct regular training on safety protocols, customer service standards, and company policies. - Operational Excellence Implement and continuously improve SOPs for boarding, ticketing, en-route support, and incident management. Monitor key performance indicators (KPIs) such as load factor, turnaround time, and service quality, driving operational improvements. - Customer Experience & Service Quality Handle passenger feedback and complaints effectively and promptly. Work closely with customer support teams to enhance service delivery and maintain brand reputation. - Compliance & Safety Ensure full compliance with RTO regulations, insurance requirements, and internal safety guidelines. Organize regular audits, refresher trainings, and emergency drills. - Stakeholder Coordination Liaise with maintenance teams, ticketing partners, and aggregation platforms for seamless operational workflows. Provide daily performance reports and escalate critical issues to the Regional Operations Head. Qualifications & Experience: - Diploma or Bachelor's degree in any discipline. - 4 - 6 years of experience in bus-fleet or transport operations management. - Proficient in English, Hindi, and at least one regional language: Tamil, Telugu, or Kannada. - Strong command of MS Office; experience with transport-management systems is an added advantage. - Proven leadership, analytical thinking, and problem-solving skills. Desirable Candidate Profile: - Prior experience handling intercity or interstate bus operations. - Strong understanding of RTO and transportation compliance standards. - Experience in people management, team training, and scheduling. - Ability to work under pressure and manage crisis situations effectively. - Demonstrated ability to improve KPIs and implement operational efficiencies. - A customer-first mindset with a track record of resolving passenger issues professionally. As an experienced and proactive Operations Incharge, your role will involve managing hub-level operations with end-to-end responsibility for fleet and crew management, ensuring daily operational efficiency, regulatory compliance, and superior customer satisfaction. Key Responsibilities: - Fleet Scheduling & Utilization Plan and optimize daily bus deployments and route assignments for maximum asset utilization. Monitor on-time performance and respond swiftly to any operational disruptions. - Crew Management Supervise, schedule, and guide drivers, bus captains, and housekeeping staff. Conduct regular training on safety protocols, customer service standards, and company policies. - Operational Excellence Implement and continuously improve SOPs for boarding, ticketing, en-route support, and incident management. Monitor key performance indicators (KPIs) such as load factor, turnaround time, and service quality, driving operational improvements. - Customer Experience & Service Quality Handle passenger feedback and complaints effectively and promptly. Work closely with customer support teams to enhance service delivery and maintain brand reputation. - Compliance & Safety Ensure full compliance with RTO regulations, insurance requirements, and internal safety guidelines. Organize regular audits, refresher trainings, and emergency drills. - Stakeholder Coordination Liaise with maintenance teams, ticketing partners, and aggregation platforms for seamless operational workflows. Provide daily performance reports and escalate critical issues to the Regional Operations Head. Qualifications & Experience: - Diploma or Bachelor's degree in any discipline. - 4 - 6 years of experience in bus-fleet or transport operations management. - Proficient in English, Hindi, and at least one regional language: Tamil, Telugu, or Kannada. - Strong command of MS Office; experience with transport-management systems is an added advantage. - Proven leadership, analytical thinking, and problem-solving skills. Desirable Candidate Profile: - Prior experience handling intercity or interstate bus operations. - Strong understanding of RTO and transportation compliance standards. - Experience in people management, team training, and scheduling. - Ability to work under pressure and manage crisis situations effectively. - Demonstrated ability to improve KPIs and implement operational efficiencies. - A
