GenAI Architect, Customer Value Engineering

**Job Description** As an Architect on the Customer Value Engineering (CVE) team at Ema, you will be at the forefront of redefining the future of work by designing scalable, secure, and observable AI-powered workflows. Your role will involve leading discovery workshops, designing AI architecture blueprints, building data integration solutions, and ensuring seamless human-AI interaction. Additionally, you will be responsible for monitoring system health, defining success metrics, and driving continuous improvement efforts. **Key Responsibilities** - Lead discovery workshops to understand human workflows, pain points, data flows, and integration needs - Translate business objectives into AI architecture blueprints covering integration, data, security, and success metrics - Build and maintain reusable action blocks using REST/SOAP/RPA and integrate them into agent-based workflows - Design and compose reasoning agents using modern frameworks like LangChain and Semantic Kernel - Define and implement user interaction flows by integrating with Slack, Microsoft Teams, widgets, or customer-facing apps - Define success metrics, KPIs, and SLOs; wire them into dashboards, alerts, and observability systems - Enforce zero-trust identity patterns including SSO (Okta/AD) and RBAC - Lead technical, architectural, and security reviews with internal teams and customer stakeholders - Monitor production system health and performance, lead continuous-improvement sprints, and codify learnings into reusable playbooks **Qualifications** - 8+ years in software/solutions architecture, including 3+ years with LLM or event-driven systems - Expertise in Python, REST/JSON APIs, and cloud infrastructure (GCP, AWS, or Azure) - Proven record of deploying AI systems in enterprise environments - Familiarity with agent frameworks like LangChain, Semantic Kernel, or similar - Experience integrating SaaS platforms like CRM, ATS, ERP - Strong understanding of RBAC, SSO (Okta/AD), and security standards - Outstanding communication and executive presence in high-stakes environments **Preferred Qualifications** - Experience with SQL optimization, graph DBs, or real-time processing - Hands-on knowledge of Terraform, Helm, and infrastructure-as-code - Prior work in FedRAMP, HIPAA, or similar compliance environments - Open-source contributions in AI infrastructure or observability domains (Note: The additional company details were not provided in the job description.),