Gati Express Supply Chain

Hi, Greetings from Gati Express & Supply Chain PVT LTD. We are Hiring Customer Service Executive at Thane location. Role Purpose The purpose of the role is to take care of the customer issues at EDC, assigned to take care of the specific customers and role is to ensure their smooth working, handling escalations in order to work & fulfill the aim of customers satisfaction to customer delight. Key Deliverables * Handling all escalations and pending cases if any and resolving all of them immediately. * Ensuring perfect pro action of each customer service agent. * Regular interaction & perfect relationship with the customers to retain them for a longer duration. * Daily/ Monthly MIS control & monitoring outstanding with CSA as well as sales team. * Training and new updation to all the team members. * Close coordination with all internal deptt as a interface. * Business growth from customers. * Monitoring major customers SOP implementation.