Prepare AWB, MAWB, and HAWB. Submit ASI and arrange gate pass. Prepare final handover set and submit E-AWB. Coordinate with customers for smooth clearance. Communicate with airlines for carting. Handle invoice and document amendments.
Promptly respond to customer inquiries, negotiate rates with airlines/sub-agents, maintain DSR, coordinate with Sales to onboard customers/start new trade lanes, and quote competitive rates for spot queries.
Customer Services - Addressing inquiries, co-ordinate the booking, documentation, and shipment of export cargo, communicate effectively with airlines, freight forwarders.
Scheduling, Travel Arrangements, Correspondence Handling, Meeting Organization, Confidentiality Maintenance, Expense Tracking, Office Management, Personal Support.
Scheduling, Travel Arrangements, Correspondence Handling, Meeting Organization, Confidentiality Maintenance, Expense Tracking, Office Management, Personal Support.
Oversee logistics operations, Manage teams, Ensure customer satisfaction, Drive growth, and maintain compliance at the Kolkata branch.
We seek a detail-oriented Executive – HR & Admin to manage recruitment, onboarding, payroll support, employee engagement, office admin, vendor coordination, and compliance. Proficiency in MS Office & HR tools required.
Manage AWB's, FHL's, bookings, and exports, liaise with airlines, CHA's, GMR, ensure timely docs, smooth cargo flow, and strong customer coordination.
Manage incoming payments, track invoices, resolve billing issues, and maintain accurate records to ensure timely collection and account reconciliation.
Promptly attend & respond to enquiries from local & overseas Customers, Sub Agents etc Co-ordinate & negotiate rates with airlines. Co-ordination with internal team. Prepare all the required MIS on dialy basis. Required Candidate profile Current Experience in an IATA-certified organization. Well-versed with Air Export pricing and customer service. Minimum 3+ years of experience in Air Freight.
Manage Air Export & Import rate enquiries, negotiate with airlines/agents, prepare spot quotes & RFQs, coordinate with teams, maintain rate database, track market trends, and ensure accurate, competitive, and transparent pricing.