Job Title: Quality Analyst International BPO Location: Gurugram, Haryana Salary: Up to 35,000 per month Experience Required: Minimum 2 years (International BPO process) Job Summary: We are seeking a highly motivated and detail-oriented Quality Analyst with a minimum of 2 years of experience in an International BPO environment. The ideal candidate will be responsible for monitoring and evaluating the quality of voice and non-voice interactions, identifying improvement areas, and supporting agents with constructive feedback and training insights. Key Responsibilities: Monitor and evaluate customer interactions across voice channel Conduct quality audits and provide actionable insights to enhance performance Identify process gaps and suggest improvements Maintain and update QA scorecards and performance dashboards Provide regular feedback and coaching to agents for performance improvement Collaborate with Training and Operations teams to develop and implement quality improvement plans Prepare and share weekly/monthly quality reports with stakeholders Ensure adherence to client and organizational quality standards Qualifications & Skills: Minimum 2 years of QA experience in an International BPO (voice) Strong understanding of quality monitoring tools and KPIs Excellent communication and analytical skills Ability to work in a fast-paced environment and handle multiple tasks Experience with CRM tools and QA platforms (preferred) Work Environment & Benefits: Competitive salary up to 35,000 per month Opportunity to work with global clients Supportive and inclusive team environment Career growth and skill development opportunities 6-day fixed working schedule How to Apply: Interested candidates may send their updated resume to [hr@galacticcs.com or Abhinavhr@galacticcs.com]
We're Hiring: Sales Consultant Debt Settlement (US Sales) Location: AIHP Tower, 249 Wing B, Ground Floor, Phase IV, Gurugram, Haryana 122015 Position: Sales Consultant Salary: Up to 45,000/month Experience Required: Minimum 1 year in US sales process Process: Debt SettlementAre you a driven and goal-oriented sales professional with experience in the US market? We’re looking for a Sales Consultant to join our growing team in Gurugram!Trust? So we are in this Market from last 20 YearsKey Responsibilities :-Handle inbound and outbound sales for the US Debt Settlement process. -Understand client needs and offer effective debt relief solutions. -Maintain high conversion rates while ensuring excellent customer service. -Work in collaboration with internal teams to ensure smooth processing and client satisfaction. Requirements:-Minimum 1 year of experience in US sales (preferably in debt settlement or financial services). -Strong communication and persuasion skills. -Ability to work night shifts aligned with US time zones. -Results-driven mindset with a passion for closing deals. Why Join Us?Competitive salary up to 45,000 Opportunity to work in a fast-growing, supportive team Convenient office location in the heart of Gurugram Career growth opportunities in a performance-driven environment Apply now and become part of a high-performance sales team! Contact person - HR Abhinav Malik Regards Human Resources Galactic Client Services
As a Lead Generation / Telemarketing Specialist, you will be responsible for identifying potential customers, generating leads, and transferring the calls to the sales team. Your primary goal will be to increase the sales pipeline and contribute to the overall growth of the company. Key Responsibilities: Generate qualified leads through cold calling, email campaigns, and other outreach methods. Maintain and update the lead database with accurate and detailed information. Make outbound calls to potential customers to introduce our products/services. Qualify leads based on specific criteria and set appointments for the sales team. Follow up with leads to nurture relationships and move them through the sales pipeline. Provide detailed and accurate information to the sales team about potential leads and their needs. Track and report on lead generation activities and results. Analyse lead generation data to identify trends and areas for improvement. Provide regular feedback to the marketing and sales teams on lead quality and campaign effectivenes Qualifications: Education: Minimum 12th pass (high school diploma or equivalent). Experience: Minimum of 6 months of experience in lead generation, telemarketing, or a related role in US calling. Age Limit: Up-to 28 years Skills: Excellent communication and interpersonal skills. Strong persuasive and negotiation skills. Ability to work independently and as part of a team. Good organizational and time management skills. Benefits: Competitive salary and performance-based incentives. Both sides cab from companys side Aggressive opportunities for professional development and career growth. A supportive and collaborative work environment.