As a Product Consultant for our ERP, you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting. Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment. We are bringing on board a batch of Product Consultants to join in our BLR Office, so if you're hungry and can move fast, get in touch. Please note we’ll only interview candidates who show sharpness, creativity, and high-agency thinking in their first interaction with Fulfil. Make that first impression count! DM’s on Linkedin to Rajen Sanghvi go a long way too Shifts & Compensation Base Salary : ₹16,00,000 – ₹20,00,000 per annum Standard Working Hours : 5:30 PM – 2:30 AM IST (Aligned with EST business hours) PST Shift with Bonus: 9:30 PM – 6:30 AM IST (Includes an additional ₹2,00,000 annual shift bonus, i.e.,₹16,000/month) Expected Start Date: August 18, 2025 What You’ll Do: Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problems—escalating only with thorough root cause analysis. Apply Deep System Thinking: Understand how a single change impacts the entire system—tracing issues across modules, code snippets, logs, and merchant workflows. Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root causes. Improve Processes & Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues. Drive Projects & Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables. Collaborate & Communicate: Build strong internal partnerships—working closely with engineering, product, and ops—and provide clear, concise updates to merchants. Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable. Document & Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions. We’re Looking for Someone With Experience - Minimum 2 Years of Experience in SaaS, Supply Chain, or Consulting. AI & Prompt Engineering—comfortable leveraging modern AI tools to streamline problem-solving and gather insights. Strong Critical Thinking & Problem-Solving—you excel at breaking down complex issues and connecting the dots. Excellent Communication—super command of the English language to serve North American and UK customers. Proven Project Management—organizing tasks, managing timelines, and delivering results. Leadership Mindset—taking initiative, maintaining accountability, and demonstrating strong conflict resolution skills. Eager Learner—quick to pick up new technologies, tools, and processes. Nice to Haves: Took courses in supply chain, accounting, finance, or operations Have used Shopify, Amazon Seller Central, or marketplaces Have worked with eCommerce merchants or understand DTC brands You Shouldn’t Apply If: You’re not willing to work onsite in our Bangalore office. You prefer routine tasks over end-to-end ownership of solutions. You’re uncomfortable with fast-paced environments where accountability is high. You avoid digging deep into understanding problems. You aren’t ready to lead projects or mentor others. About Us: At Fulfil, we’re on a mission to transform how high-growth e-commerce and retail brands operate at scale. Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management—powering the operational backbone for leading merchants like Mejuri, HexClad, Ekster and The Ridge. With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow.
At Fulfil, we’re redefining how high-growth merchants operate in a complex omnichannel world. Founded on the belief that business operations should be seamless and scalable, we’ve built a unified platform that transforms back-office challenges into growth opportunities—powering everything from order management to financial systems. Trusted by global brands like The Ridge, Hexclad, and Mejuri, we’re driving the future of e-commerce and wholesale at scale. With offices across the USA, Canada, and Bangalore, we operate as a unified global team driving innovation together. Fulfil is where ambitious problem-solvers come to push boundaries, master their craft, and collaborate on mission-critical technology that impacts millions. Role: SDE - I (Python Full Stack) As an SDE - I (Python Full Stack) at Fulfil, you’ll design and build the next-generation systems that power millions of customer orders and financial transactions for some of the world’s fastest-growing merchants. Our Python-based platform handles massive scale—think millions of transactions per hour—and your work will ensure it’s robust, scalable, and maintainable. You’ll collaborate with a global team across the USA, Canada, and Bangalore, tackling sophisticated challenges in an environment that values clean code, innovative design, and collective problem-solving. Location: 5 days a week from our Bellandur Office in Bangalore What You’ll Do Own the Full Stack: Take charge of our entire platform—from front-end to back-end systems—maintaining and scaling a codebase . Ship Features Fast: Drive the rapid design, development, and deployment of new features, delivering value to high-growth merchants at breakneck speed. Integrate AI: Build and embed AI-driven capabilities into our ERP, enhancing automation and intelligence for order management, financials, and beyond. Master Scale and Stability: Optimize REST APIs (600+ endpoints), microservices, and Kubernetes/Docker deployments to handle millions of transactions with zero downtime. Build for Maintainability: Write clean, testable code and evolve our systems to stay easy to extend, letting us move fast while keeping quality high. Bridge Ecosystems : Make e-commerce platforms(Shopify, Amazon), logistics providers (FedEx, DHL), and payment systems best friends — our merchants deserve a world where every platform plays nicely. Solve at Scale: Tackle the real-world challenges of a B2B SaaS leader—think complex business logic, reusable components, and global infrastructure management. What You Bring Experience building and shipping applications with Python—whether through startup work, freelancing, internships, or personal projects. Familiarity with ORMs (e.g., SQLAlchemy, Django) and SQL databases (Postgres preferred). Understanding of our stack: Python, Celery, Postgres, Redis, RabbitMQ. Experience writing and maintaining tests (pytest) and using Git for version control. A focus on writing clean, reliable, and maintainable code, with an eagerness to learn from peers and contribute to projects from design through deployment. Experience Levels You have 1 – 3 years of experience building applications with Python and SQL/RDBMS—through work at a startup, freelancing, internships, or personal projects. You’ve built and shipped something end-to-end, enjoy working in fast-paced environments, and are eager to grow your skills while contributing to real-world systems. Ideal Candidate would be someone who Has at least 1 year of experience in a similar role, preferably at a startup, where they’ve built and shipped applications in Python. Is a recent college graduate who has built and shipped real projects—whether through freelancing, internships, or personal work—showcasing strong Python skills and technical initiative. Nice to Have Exposure to scaling systems in a fast-growing or high-traffic environment. Familiarity with cloud platforms (Google Cloud, Heroku, etc.). Interest in optimizing distributed systems or e-commerce workflows. Our Approach to AI What We Do Leverage LLMs (OpenAI, Claude, Gemini API) to embed AI-driven capabilities into Fulfil’s ERP, powering natural language interfaces, intelligent automation, and merchant-facing insights (e.g., Fulfil x MCP integrations with Claude). Focus on applied AI for commerce operations — integrating models to solve real problems like order management, financial analysis, customer insights, and logistics optimization. What We Don’t We are not a core ML/AI research company — we don’t train or fine-tune foundation models. We focus on integration and productization of AI, not building new ML frameworks or developing custom model architectures.