2.0 - 6.0 years

0 Lacs

tamil nadu

On-site

As a Help Desk Coordinator 2, your role involves providing basic and Level I support to all IT Groups and external customers/suppliers on a shift-based schedule (24/7, 3 shifts). You will be responsible for both voice and non-voice support, routing and reassigning tickets to the appropriate groups for level II activities, and applying analysis before routing tickets to the correct teams. It is essential to prioritize issues, follow up on high-priority tasks, and ensure the Corrective Action Plan is updated in the ticket. You should work with minimal supervision, maintain a high level of patience, and handle users/clients with the correct attitude. Key Responsibilities: - Manage accounts and ...

Posted 2 months ago

AI Match Score

Apply

Associate, Channels Tech Specialists S&P Global Market Intelligence

0.0 years

0 Lacs

india

On-site

About the Role: 07 The Team: S&P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Support team in Multiple locations. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the Channels Solutions and assessing the technical environment dynamics within client sites that may impact product performance. The Impact: You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a d...

Posted 3 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.