2511 Front Office Jobs - Page 13

Hello, Greetings from Kotak Life Insurance..!!! Kotak Life Insurance is looking for candidates for the role of Admin Executive and below is the Job Description attached. Interested candidates candidate send their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Maximum Age limit is 30 years Location: Hyderabad(Banjara Hills) and Pune(Vimannagar) Roles and Responsibility: Managing Front Office / Reception/ Housekeeping /Security/Courier services/Vendors Maintaining Registers & Reports. Budgeting and working for cost reduction/saving. Printing & Purchase of Stationeries Repairs and upkeep of branch infrastructure (AC, DG , telephone lines), Engineering Services(AC, UPS Electricity etc.). Arranging all the required items for routine operations. Managing On time Vendor Payment Process Ensuring AMC's and contract copies are maintained at branch. Travel & stay Co-ordination with Centralized Travel desk Space Management (Seat allotment & Storage) HR Support at Branch level: For branches, processing for partner coding Support for new joiner & employee exit formalities. Pest Control. (To ensure that the office hygiene maintain) Coordinate / Deal with the Building and office landlord for admin related activities Organizing and conducting security audit checks as well as formulating and implementing the emergency procedures & mock drills. Required Candidate Profile : Preference will be given to branch coordinator or candidates currently doing pure Admin role. (except from educational institutions) Even if candidates do not have Admin experience, knowledge of Admin role is required. Candidates with experience in the below profiles will not be suitable :- (Tele calling or customer care profiles (Insurance, Credit card, Holiday Selling etc), Sales background, Account Assistant/Purchase Assistant, Secretaries/Receptionists, Telephone Operators and Admin profiles from educational institutions) Candidates should be able to understand and talk in basic English. Aware of Local language must.

Hello, Greetings from Kotak Life Insurance..!!! Kotak Life Insurance is looking for candidates for the role of Admin Executive and below is the Job Description attached. Interested candidates candidate send their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Maximum Age limit is 30 years Location: Nellore & Pune(Vimannagar) Roles and Responsibility: Managing Front Office / Reception/ Housekeeping /Security/Courier services/Vendors Maintaining Registers & Reports. Budgeting and working for cost reduction/saving. Printing & Purchase of Stationeries Repairs and upkeep of branch infrastructure (AC, DG , telephone lines), Engineering Services(AC, UPS Electricity etc.). Arranging all the required items for routine operations. Managing On time Vendor Payment Process Ensuring AMC's and contract copies are maintained at branch. Travel & stay Co-ordination with Centralized Travel desk Space Management (Seat allotment & Storage) HR Support at Branch level: For branches, processing for partner coding Support for new joiner & employee exit formalities. Pest Control. (To ensure that the office hygiene maintain) Coordinate / Deal with the Building and office landlord for admin related activities Organizing and conducting security audit checks as well as formulating and implementing the emergency procedures & mock drills. Required Candidate Profile : Preference will be given to branch coordinator or candidates currently doing pure Admin role. (except from educational institutions) Even if candidates do not have Admin experience, knowledge of Admin role is required. Candidates with experience in the below profiles will not be suitable :- (Tele calling or customer care profiles (Insurance, Credit card, Holiday Selling etc), Sales background, Account Assistant/Purchase Assistant, Secretaries/Receptionists, Telephone Operators and Admin profiles from educational institutions) Candidates should be able to understand and talk in basic English. Aware of Local language must.

UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over a million students have trusted us to help them prepare for high-stakes examinations. This is a full-time Front Desk Executive role who will be responsible for performing receptionist duties, providing exemplary customer service, demonstrating strong communication and interpersonal skills, and maintaining phone etiquette while interacting with Guests, and employees. Key Responsibilities : Manage day-to-day front office operations, including professionally handling incoming calls, emails, and visitor inquiries. Maintain a welcoming and organized front desk environment to create a positive first impression for guests and clients. Oversee administrative duties such as managing and coordinating with vendors and organizing meetings and appointments. Maintain and update records, reports, and databases related to office administration. Assist in coordinating events, internal communications, and other office activities. Provide support to various departments for administrative tasks as needed. Work closely with the housekeeping staff to ensure cleanliness and maintenance standards are met while collaborating with office security to maintain a safe and secure environment Ensure compliance with office safety and security protocols. Must be adaptable to take on additional tasks as needed. Qualifications and Skills : Bachelors degree in any discipline. Proven experience of 3+ years in front-office management and administrative roles. Proficiency in MS Office (Word, Excel, and PowerPoint) and office management software. Excellent communication skills in English (spoken and written) and regional languages (Telugu & Hindi) is a plus. Strong organizational skills and the ability to multitask efficiently. Professional with a customer-centric attitude

Role & responsibilities Front Office Management: Oversee and manage all front desk operations, ensuring a welcoming and efficient experience for all visitors. This includes greeting and registering guests, managing incoming calls, and maintaining a professional and organized reception area with all necessary resources. Travel Desk Management: Manage all aspects of business travel arrangements, including flight and hotel bookings Administrative Support: Provide comprehensive administrative support across various departments, including scheduling and coordinating appointments, meetings, and key events. This also involves preparing reports, maintaining records, and managing both incoming and outgoing correspondence. Office Operations Oversight: Supervise front office staff, ensuring smooth day-to-day operations and adherence to office security protocols, including maintaining visitor logs. Resource Management: Monitor and manage office supplies, placing orders as needed. Oversee pantry operations, including stock checks and hygiene maintenance. Vendor Coordination & Logistics: Act as a liaison with external vendors for office supplies and services and coordinate meeting room bookings and readiness. Financial Administration: Oversee vendor bill checking and verification processes. General Support: Perform additional administrative tasks and offer general support as assigned by the line manager. Required Skills: Exceptional organizational and time-management capabilities. Strong verbal and written communication skills with a professional demeanor. Proven customer service and interpersonal abilities. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Demonstrated professional email etiquette and strong drafting skills for professional communication. Polite, professional and customer-service oriented attitude. Qualifications: Graduate in any discipline (B.Com/BBA preferred). 5-8 years of progressive experience in a similar administrative and front office management role. Note-Kindly share your photo with the resume at kajal.kori@hdfcsales.co.in

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsibilities: * Coordinate with departments for smooth operations * Maintain document management system accuracy * Generate appointments through effective communication * Excel Sheet management * Inventory Management * Mail correspondence

1. Guest Reception and Assistance: Greet guests warmly, manage reservations and assist with inquiries to ensure a positive experience. 2. Reservation Management: Efficiently handle reservation systems, manage table allocation, and coordinate with the kitchen and serving staff for smooth service flow. 3. Customer Communication: Maintain clear and friendly communication with guests, handle complaints or special requests professionally, and provide information about menu items and promotions. 4. Administrative Support: Answering phone calls, taking messages, organizing reservations, and managing guest feedback. 5. Cash Handling and Billing: Process payments accurately, manage cash transactions, issue receipts, and coordinate with the accounting department for reconciliation. 6. Maintaining Cleanliness: Ensure the reception area is tidy, organized, and presentable at all times, reflecting the restaurants standards of cleanliness and professionalism.

Role & responsibilities Manage front desk operations, ensuring smooth visitor interactions. Coordinate travel and accommodation for employees. Oversee inventory management to maintain office supplies efficiently. Support administrative expenses and cash flow management. Maintain and analyze MIS reports for effective decision-making. Assist the HOD with scheduling and administrative tasks. Handle administrative procurement and vendor coordination. Preferred candidate profile Good years of Admin experience, with a strong understanding of Administrative task and front desk management. Good English communication and problem-solving skills.

CVR LABS PRIVATE LIMITED is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Any degree (Graduates in Chemistry will be given preference)

Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Responsibilities: Provide administrative support to MD Draft letters on behalf of MD Coordinate meetings & travel arrangements Maintain confidentiality at all times Manage secretarial activities Work from home

Role & responsibilities Require Front desk executive / Receptionist Welcome visitors, understand their queries and assign them to the respective department/person Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries. Responsible to develop and enhance customer delight. resolving issues or dissatisfaction by attending or investigating complaints, if any. Respond to customer inquiries Enter customer information in PC Must know MS Office/ Scanning/ E-mailing Preferred candidate profile Female candidate Good communication Presentable Interested candidates can share their resume on career@group-108.com

Job Description The front desk executive will be responsible for efficiently and effectively dealing with all front desk activity at IIHS, including the handling of visitors, phone calls and courier packages. This is a contractual position for an initial term of 11 months, renewable on mutual consent, with the potential to turn into a regular position over time. Activities and Tasks Responsibilities would include, but not be limited to, the following: Greeting visitors and ensuring that they have a pleasant and comfortable experience in the reception area; Receiving phone calls and maintaining proper records for all incoming and outgoing call traffic; Staying updated on all Institutional activities and programs, as needed to handle queries and respond effectively at the front desk; Providing support during events and senior delegate visits; Handling all courier and postal related queries, managing the concerned vendors, and submitting the invoices on time to the billing desk; Conducting facility rounds” to assess the status of housekeeping activities and the alertness of security staff; Ensuring the seamless procurement of printed materials for IIHS projects and initiatives, and vendor management of printing material suppliers; this includes the processing of vendor invoices and ensuring timely payment; Joining the location Admin manager during daily briefing of the support staff; Maintaining MIS on any Administrative processes as assigned by the Supervisor; providing timely updates and maintaining proper periodicity of reporting; Checking the correctness of all security registers being maintained at the site; Taking up any additional responsibility that the Supervisor may set from time to time; Providing support to other IIHS activities including academics, research, training, practice, operations and others; Participating in all activities of Institution-Building at IIHS; carrying out tasks as assigned by IIHS; and travelling on IIHS work within or outside the country as and when needed. Structure and Reporting The front desk executive will be an External Consultant coordinating with the Manager – Administration at IIHS and will be required to collaborate effectively with a diverse group of internal teams and external individuals/ organisations, and students. Person Specification The ideal candidate should have: A Bachelor’s degree in any discipline with 3-5 years of relevant work experience; A proven track record in seamlessly handling front desk activities including call receiving and tracking; A pleasing personality with the ability to handle pressure gracefully; The ability to maintain MIS on key administrative processes, with competency in MS excel; Experience in handling Housekeeping and Security staff, including their schedules and day to day work; Confidence as a speaker and alertness as a listener; Punctuality and meticulousness in all aspects of their work; Ease of communicating in and comprehending English, Hindi and Kannada. This is a contractual engagement for an initial term of 11 months, renewable on mutual consent. This offer is on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken. The search will remain open until the position is filled. Location This position is based in Bengaluru and may entail travel to other locations in India. Review and Assessment The role and performance of the incumbent shall be subject to normal review and assessment systems at IIHS. Diversity Policy IIHS is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions. Contact Please write to us at hr@iihs.co.in if you need any clarifications while filling the online application form.

Responsibilities: * Greet guests, manage phone calls, handle requests * Maintain front desk operations, assist with events * Manage inventory, order supplies as needed * Coordinate deliveries, maintain cleanliness

Key Responsibilities: Greet and assist patients, visitors, and vendors in a courteous and professional manner. Manage patient registrations, check-ins, and maintain accurate records in the hospital system. Schedule, confirm, and reschedule

Reception & Front Desk Management: Greet and welcome visitors professionally. Answer, screen, and direct incoming calls efficiently. Maintain a neat and organized reception area. Handle incoming and outgoing mail, courier services, and deliveries. Maintain the visitor log and coordinate appointments. Administrative Support: Assist in daily office operations and administrative tasks. Manage data entry, documentation, and filing. Maintain and update company records, databases, and office supplies. Coordinate with vendors for office maintenance and supplies. Support HR with interview scheduling, employee records, and admin tasks. Coordination & Communication: Assist in internal communication across departments. Schedule and coordinate meetings, appointments, and travel arrangements. Draft emails, memos, and official correspondence. Assist in organizing company meetings and events. General Office Management: Ensure office equipment and facilities are well-maintained. Assist in basic bookkeeping, invoice processing, and expense tracking. Handle confidential and sensitive information with discretion. Perform other administrative duties as required. Required Skills & Qualifications: Bachelors degree or diploma in administration, business management, or a related field. 1-3 years of experience in a receptionist/admin assistant role. Excellent verbal and written communication skills in English. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) . Strong organizational and multitasking skills. Professional appearance and a customer-service-oriented approach. Ability to handle confidential information with integrity. Prior experience in handling basic accounting tasks is a plus.

The position is temporary based for 8 Months. Key Responsibility: Greet and welcome all visitors with a pleasant and professional attitude. Manage the front desk: answer phone calls, screen and route calls, take messages, and handle general inquiries. Maintain visitor logbook as per company protocol. Manage housekeeping services, pantry supplies, and stationery inventory. Handle all incoming and outgoing courier/mail and maintain proper records. Coordinate with vendors for office maintenance, repairs, and utilities. Organize and coordinate travel arrangements: car bookings, taxis, flight/train bookings, hotel reservations, visas, airport protocol, forex, etc. Maintain and update contact directories and emergency contact numbers. Handle petty cash and maintain expense records. Provide administrative support to other departments and assist the department head as required. Ensure the front office area is tidy, presentable, and fully stocked with necessary supplies. Follow safety and security protocols for visitor and facility management. Preferred candidate profile Graduate or Degree in Office Management or related field. 46 years of experience in front office or receptionist roles. Excellent verbal and written communication skills in English & Hindi. Proficient in MS Office (Word, Excel, Outlook, PowerPoint). Presentable, courteous, and professional demeanor. Strong interpersonal and coordination skills. Ability to work independently, manage multiple tasks, and remain detail oriented. Local/Near by female candidates preferred.

To attend incoming Call and transfering the call to Respective Dept.Company Stationary stock maintenance, handling courier inward & outward registers. To book Train & Air Tickets. To assist Admin Manager. To receive visitors in a pleasing manner.

Job Description: Front Office Executive We are Hiring for the Front Office Executive in Indira Nagar, Bangalore, is looking for a Female Front Office Executive to join our team. We're seeking a dedicated individual with a background in healthcare and a passion for providing outstanding patient service. Key Responsibilities Greet and assist patients and visitors in a professional and friendly manner. Manage all incoming and outgoing calls, ensuring clear and effective communication. Efficiently schedule and manage patient appointments. Maintain accurate patient records and assist with general administrative tasks. Answer patient inquiries and provide detailed information about our clinic's services. Collaborate with the healthcare team to ensure smooth daily operations. Requirements Experience: Minimum of 1 year in a relevant role, preferably within the healthcare industry. Age : Between 21 and 31 years old. Education: A bachelor's degree in any discipline. Languages: Proficiency in Kannada and Tamil(Benefit). Working Days: 6 days a week (day shift). Week-offs: Rotational. Gender : Female. Compensation Salary is competitive and will be based on your experience and interview performance.

Front Desk Executive Location: Mohali Qualification: Graduate Experience: 6 months exp in front desk Salary: 20,000- 30,000/- (Depending on interview) Requirements: Good personality & Excellent communication skills Immediate Joiners required. Required Candidate profile Role: Handle front desk operations Greet & assist visitors Manage calls & inquiries Apply Now! 7696495267 hr.skyway603@gmail.com

We are looking for a Front Office Executive to manage the reception area, greet visitors, handle inquiries, and support daily front-desk operations. The role requires excellent communication skills and a professional attitude to ensure smooth customer interaction.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.