Front Office Receptionist

Key Roles and Responsibilities

A. Patient Registration and Reception

• Welcome patients, attendants, and visitors professionally.
• Register new and returning patients accurately in the hospital information system (HIS).
• Verify patient details and update demographic information.
• Issue OPD registration slips and guide patients to the appropriate departments.
• Manage patient enquiries, telephone calls, and appointments.

B. Appointment and Patient Coordination

• Coordinate appointments with consultants and clinical departments.
• Inform patients about consultation schedules and waiting times.
• Coordinate with nursing staff, doctors, and other departments for patient assistance.
• Guide patients and attendants regarding hospital services and facilities.

C. Admission and Discharge Coordination

• Assist patients and attendants with admission formalities.
• Coordinate with the Admission, Billing, Insurance, and Nursing departments.
• Ensure the required patient documentation is completed accurately.
• Guide patients through discharge formalities and coordinate with the concerned departments.

D. Billing and Cash Handling

• Coordinate with the Billing and Cash Counter teams regarding patient bills and payments, as assigned.
• Ensure accurate documentation of registration and billing-related information.
• Follow hospital procedures for receipts, payment records, and cash handling, wherever applicable.

E. Patient Service and Complaint Handling

• Respond politely to patient enquiries and concerns.
• Handle complaints professionally and escalate unresolved issues to the Front Office In-charge.
• Maintain patient confidentiality and protect sensitive information.
• Ensure patient satisfaction through timely assistance and effective communication.

F. Documentation and Administrative Duties

• Maintain accurate patient records, registers, and front office documentation.
• Ensure proper handover of pending cases and important information between shifts.
• Maintain cleanliness, organization, and discipline at the reception area.
• Prepare reports and updates as instructed by the reporting manager.

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person