Front Office Receptionist

Job Title: Hospital Receptionist / Front Office Executive

Department: Front Office / Administration

Reports To: Front Office Manager / Hospital Administrator

Job Summary

The Hospital Receptionist is responsible for managing the front desk operations, welcoming patients and visitors, handling appointments, and ensuring smooth coordination between patients and hospital departments. The role requires excellent communication, organizational skills, and the ability to provide courteous and efficient service to patients.

Key Responsibilities

1. Patient Interaction

• Greet and welcome patients, attendants, and visitors in a professional and friendly manner.
• Guide patients to appropriate departments, consultation rooms, or service areas.
• Maintain patient confidentiality at all times.

2. Appointment Management

• Schedule, confirm, and manage patient appointments for doctors and diagnostic services.
• Coordinate with doctors and nursing staff regarding appointment timings and patient flow.
• Handle appointment cancellations and rescheduling.

3. Patient Registration

• Register new patients in the Hospital Information System (HIS).
• Verify and update patient demographic and contact details.
• Generate UHID and maintain patient records accurately.

4. Billing and Documentation

• Assist patients with initial billing, registration fees.
• Maintain and organize patient files and documents.
• Ensure proper documentation for insurance or corporate patients.

5. Communication

• Answer incoming phone calls and respond to inquiries regarding hospital services, doctors' availability, and appointments.
• Transfer calls to relevant departments when necessary.
• Provide information about hospital facilities and services.

6. Coordination

• Coordinate with departments such as OPD, IPD, laboratory, radiology, and billing.
• Inform patients about delays or changes in doctor schedules.
• Assist in patient admission and discharge procedures when required.

7. Administrative Duties

• Maintain front desk registers and logs.
• Ensure the reception area remains clean, organized, and welcoming.
• Follow hospital policies and maintain service standards.

Required Qualifications

• Graduate in any discipline (Healthcare Administration preferred).
• Certification in Front Office / Hospital Administration is an added advantage.

Experience

• 0–3 years of experience in hospital reception or front office operations.
• Experience with Hospital Information Systems (HIS) preferred.

Key Skills

• Excellent communication and interpersonal skills.
• Customer service orientation.
• Basic computer knowledge (MS Office, Hospital Software).
• Multitasking and time management abilities.
• Professional appearance and behavior.

Working Conditions

• Rotational shifts including evenings, weekends, and holidays if required.
• Ability to work in a fast-paced hospital environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person