Front Office Manager

Location: The Foresta Resort & Spa, Mulshi, Pune
Department: Front Office
Reports To: General Manager / Resort Manager

Job Purpose

The Front Office Manager will be responsible for managing and supervising all front office operations, ensuring exceptional guest service, maintaining operational standards, and coordinating with various departments to deliver a smooth and memorable guest experience.

Key Responsibilities

• Front Office Operations: Oversee daily front desk activities, including guest check-in, check-out, room allocation, reservations, and billing procedures.
• Guest Relations: Ensure professional guest handling, address complaints and special requests promptly, and maintain high standards of guest satisfaction.
• Team Management: Supervise, train, and guide front office staff to ensure efficient performance, discipline, and professional service delivery.
• Interdepartmental Coordination: Coordinate with housekeeping, food and beverage, maintenance, and other departments to ensure smooth resort operations.
• Reservations and Revenue: Monitor room availability, occupancy, reservations, and upselling opportunities to support revenue generation.
• Reports and Documentation: Maintain accurate guest records, daily reports, billing details, and other operational documentation.
• Service Standards: Ensure compliance with resort policies, service standards, grooming requirements, and hospitality procedures.
• Guest Feedback: Monitor guest feedback and online reviews, identify areas for improvement, and implement corrective measures.

Required Qualifications and Experience

• Graduate or diploma holder in Hotel Management or Hospitality.
• 3–5 years of relevant experience in the hospitality industry, preferably in a resort or hotel.
• Strong communication, leadership, and guest-handling skills.
• Good knowledge of hotel operations, reservation systems, and billing procedures.

Key Competencies

• Team leadership and staff coordination
• Customer service and problem-solving
• Operational planning and time management
• Professional communication and interpersonal skills
• Attention to detail and service quality

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid time off
• Provident Fund

Work Location: In person