Front office incharge

A Front Office incharge / Supervisor in the hotel industry oversees all front desk operations, ensuring exceptional guest service from arrival to departure. This includes managing staff, handling reservations and check-in/check-out procedures, and addressing guest inquiries and complaints. They also coordinate with other departments like housekeeping and maintenance to ensure a seamless guest experience. Here's a more detailed breakdown of the responsibilities:Key Responsibilities:

• Supervising Front Desk Staff:This includes training, scheduling, and performance management of front desk agents, guest service agents, and night auditors.
• Managing Reservations:Handling online, phone, and in-person room reservations, as well as managing cancellations.
• Guest Check-in/Check-out:Overseeing the entire process, ensuring a smooth and efficient experience for guests.
• Handling Guest Inquiries and Complaints:Addressing guest concerns, requests, and feedback promptly and effectively.
• Maintaining Guest Records:Ensuring accurate and up-to-date guest information.
• Coordinating with Other Departments:Collaborating with housekeeping, maintenance, and other departments to meet guest needs and maintain hotel standards.
• Ensuring a Safe and Secure Environment:Implementing and maintaining hotel security and safety procedures.
• Managing Front Office Operations:Overseeing the daily operations of the front desk, including inventory management, and ensuring a welcoming and efficient environment.
• Revenue Management:May be involved in monitoring room rates, occupancy levels, and revenue performance.
• Ensuring Guest Satisfaction:Striving to provide exceptional customer service and create a positive and memorable experience for every guest.

Job Types: Full-time, Permanent

Experience:

• sales: 4-6 year (Preferred)

Language:

• English, Malayalam and Hindi

Age:

• 26-35

Male or Female

Expected Start Date: 10/08/2025

Job Type: Full-time

Application Deadline: 8/08/2025

Expected Start Date: 10/08/2025

Job Type: Full-time

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month