Front Office Executive (Receptionist)

Front Office Executive – Pimple Nilakh, Pune

About The Exotics Vet

The Exotics Vet is a specialized veterinary clinic dedicated to providing advanced diagnostics, consultations, and medical care for a wide range of exotic animals, including birds, reptiles, rabbits, and small mammals. Our services include wellness exams, diagnostic imaging, surgeries, and species-specific care, delivered with compassion and clinical excellence.

Job Overview

The Clinic Coordinator is instrumental in ensuring the seamless operation of our veterinary clinic. This role encompasses managing the clinic's day-to-day operations, client interaction, schedule coordination, and supporting our veterinary team. The individual in this position will ensure workflow efficiency, provide top-tier customer service, handle financial processes, guarantee compliance, and manage clinic guests.

Key Responsibilities

Clinic Operations Management

• Manage appointment scheduling and patient flow for optimal efficiency
• Ensure optimal usage of examination rooms, treatment zones, and surgical areas
• Oversee and maintain clinic supplies and inventory, including stationery and medical supplies
• Implement and enforce clinic policies and protocols

Client Relations and Communication

• Deliver prompt and professional customer service, addressing client queries and concerns
• Manage appointment bookings efficiently
• Facilitate clear communication between clients, veterinarians, and support staff
• Document client interactions and treatment plans accurately

Team Coordination and Support

• Collaborate with the veterinary team to ensure smooth workflows
• Support clinic personnel in their daily roles and responsibilities
• Promote a positive and productive work environment through teamwork and communication
• Monitor staff coordination and day-to-day operations

Financial Management and Administration

• Handle invoicing, billing, and payment collection
• Maintain accurate records of financial transactions
• Monitor clinic expenditure and administrative tasks

Quality Assurance and Compliance

• Ensure adherence to clinic protocols and hygiene standards
• Support operational audits and documentation processes
• Maintain cleanliness and professionalism within the clinic
• Manage clinic guests and ensure a positive experience

Requirements

• Bachelor’s degree preferred
• Experience in clinic coordination, healthcare, hospitality, or front office operations preferred
• Strong organizational and multitasking abilities
• Good communication and interpersonal skills
• Basic computer knowledge and familiarity with office software
• Ability to handle work efficiently in a fast-paced environment

Skills Required

• Communication and customer handling skills
• Team coordination and multitasking
• Time management and attention to detail
• Professional and positive attitude
• Ability to manage sensitive information responsibly

Salary

₹20,000 – ₹35,000 per month (based on experience)

Work Type

Work from office

Location

Pimple Nilakh, Pune

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person