Front Office Executive (Receptionist)

Job Description: Front Office Executive (Hotel)

Job SummaryThe Front Office Executive serves as the first point of contact for guests entering the hotel. This role is responsible for providing high-quality customer service, managing guest check-ins and check-outs, handling reservations, and ensuring smooth front-desk operations to deliver an exceptional guest experience.

Key Responsibilities & Duties1. Guest Services & Relationship Management

• Welcome and greet arriving guests with a professional, warm, and friendly demeanor.
• Manage the check-in and check-out process efficiently and ensure all billing details are accurate.
• Handle guest requests, queries, and complaints promptly and professionally, ensuring effective resolution.
• Provide accurate information regarding hotel services, amenities, room categories, and local tourist attractions.

2. Front Desk Operations

• Operate the Property Management System (PMS) (e.g., Opera, IDS, Fortune) to update room inventory and guest profiles.
• Manage incoming telephone calls, transfer inquiries to respective departments, and record messages accurately.
• Coordinate closely with Housekeeping and Room Service departments to ensure rooms are clean and ready for arriving guests.
• Maintain order, cleanliness, and a professional look at the front desk area at all times.

3. Financial & Cash Handling Responsibilities

• Process payments via credit cards, debit cards, cash, or digital payment modes securely.
• Maintain and balance a petty cash float accurately during the shift.
• Verify guest bills, manage ledger entries, and handle advance payments or billing deposits.
• Prepare daily shift reports, cash collection logs, and update night auditing trackers if required.

4. Administrative & Compliance Support

• Ensure 100% compliance with government and local police regulations regarding guest registration (e.g., maintaining C-Forms for international guests).
• Maintain accurate records of guest feedback, incident logs, and VIP arrivals.
• Assist in managing booking channels, cancellation updates, and direct room reservations.

Required Skills & Qualifications

• Education: A Bachelor's degree or Diploma in Hotel Management (BHM), Hospitality Management, or a related field is highly preferred.
• Experience: 1 to 3 years of proven experience as a Front Desk Executive or Guest Relations Officer in a 3-star, 4-star, or 5-star hotel.
• Software Skills: Proficiency in MS Office (Word, Excel) and hands-on experience operating Hotel ERP/PMS software (e.g., Opera, IDS, Ezee, Clubman).
• Languages: Strong verbal and written communication in English and the regional language (Tamil/Hindi depending on location).

Key Competencies

• Excellent interpersonal and customer-centric skills.
• Ability to multitask and work efficiently under pressure during peak check-in hours.
• Strong problem-solving attitude and tactical crisis handling abilities.
• Flexibility to work in rotational shifts, including night shifts, weekends, and public holidays.

BENEFITS

• Salary Based on skill & experience
• free food and accommodation
• PF & ESI

Contact - 97511 75559 share your cv - hrlayaleegrande@gmail.com

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person