Front Office Associate

Job Title: Front Office Associate

Department: Front Office

Reports To: Front Office Manager / Duty ManagerJob

Location: THE HYV HOTELS

Employment Type: Full-Time

1. Job Summary

The Front Office Associate is responsible for creating a positive first impression by welcoming guests, handling check-in and check-out procedures, managing reservations, attending guest queries, and ensuring smooth front desk operations. The associate must provide excellent customer service while maintaining hotel standards and guest satisfaction.

2. Key Responsibilities

Guest Handling & Customer Service

• Welcome guests warmly and professionally.
• Handle guest check-in and check-out procedures.
• Assist guests with inquiries, requests, and complaints.
• Ensure guest satisfaction throughout their stay.
• Maintain professional communication and grooming standards.

Reservations & Front Desk Operations

• Handle room reservations, cancellations, and modifications.
• Verify guest identification and booking details.
• Allocate rooms according to availability.
• Maintain accurate guest records.
• Coordinate with housekeeping regarding room status.

Billing & Cash Handling

• Prepare guest bills and invoices accurately.
• Handle cash, card, and digital payments.
• Maintain daily cash reports and billing records.
• Follow hotel billing and payment procedures.

Coordination & Administration

• Coordinate with housekeeping, F&B, maintenance, and security teams.
• Maintain proper shift handover reports.
• Handle telephone calls, emails, and guest requests.
• Follow hotel policies, SOPs, and safety procedures.

3. Required Skills & Qualifications

• Minimum qualification: Intermediate / Graduate.
• Experience: 0–2 years in hotel front office preferred.
• Good verbal communication skills.
• Basic computer knowledge and MS Office skills.
• Knowledge of hotel PMS software is an advantage.
• Good problem-solving and guest-handling abilities.
• Professional appearance and positive attitude.
• Ability to work in rotational shifts.

4. Personal Attributes

• Friendly and approachable personality.
• Excellent customer service attitude.
• Punctual and disciplined.
• Team player.
• Ability to work under pressure.
• Strong attention to detail.

5. Key Performance Indicators (KPIs)

Performance Area

Expected Standard

Guest satisfaction

Excellent

Check-in/check-out

Timely and accurate

Billing accuracy

100% accuracy

Guest complaint handling

Prompt resolution

Grooming standards

100% compliance

Guest feedback

Positive feedback

Shift handover

Proper documentation

6. Working Conditions

• Rotational shifts, including night shifts.
• 6 working days per week, as per hotel policy.
• Must maintain professional grooming and hygiene.
• Must follow all hotel operational standards.

Contact : 8008780033

Regards: Shiva Ramchander Raju

Pay: ₹8,000.00 - ₹24,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person