Front Office Associate

Job Summary:

We are seeking a friendly and professional Front Office Associate (FOA) with 0.6–1 year of hotel experience to join our reception team. The ideal candidate will provide excellent guest service, ensure smooth check-in/check-out operations, and support daily front office activities.

Key Responsibilities:

• Greet and welcome guests with a warm and professional attitude
• Handle check-ins, check-outs, room assignments, and billing accurately
• Respond promptly to guest inquiries via phone, email, and in person
• Maintain reservations and update records in the property management system
• Coordinate with housekeeping and other departments for room readiness
• Manage cash handling and maintain accurate accounts at the front desk
• Provide information about hotel services, facilities, and local attractions
• Handle guest requests, complaints, and service recovery with empathy
• Maintain a clean, organized, and presentable front desk area

Qualifications:

• 0.6 – 1 year of hotel front office / guest service experience
• Excellent communication skills (English; local language skills preferred)
• Professional appearance and customer-focused personality
• Ability to multitask and remain calm under pressure
• Basic computer skills and familiarity with hotel PMS/systems
• Strong teamwork and problem‐solving abilities

What We Offer:

• Competitive salary and benefits
• Training and opportunities for growth
• Friendly, supportive work environment

How to Apply:

Please submit your resume on +91 9311055218 or mahima.atri@saltstayz.com.

Job Type: Full-time

Pay: From ₹14,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person