Front Office Associate

Job Summary

The Front Office Associate is responsible for delivering excellent guest service by ensuring a smooth and efficient check-in and check-out process. The role involves handling guest inquiries, managing reservations, maintaining accurate guest records, and coordinating with other departments to ensure a comfortable and memorable stay for all guests.

Key Responsibilities

• Welcome guests warmly and professionally, creating a positive first impression of the hotel.
• Handle guest check-in and check-out procedures efficiently and accurately.
• Manage room reservations, guest registrations, room allocations, and billing procedures.
• Respond promptly and courteously to guest inquiries, requests, and complaints.
• Maintain accurate guest information and ensure proper documentation as per hotel policies.
• Coordinate with Housekeeping, Food & Beverage, and other departments to ensure smooth hotel operations.
• Handle telephone calls, emails, and guest requests professionally.
• Provide accurate information about hotel facilities, services, room categories, and applicable charges.
• Maintain guest confidentiality and follow hotel standards, policies, and procedures.
• Handle cash, credit card transactions, and billing accurately, as applicable.
• Maintain proper shift handover records and communicate important updates to the next shift.
• Promote hotel services and assist guests with additional requirements to enhance their overall experience.
• Ensure compliance with hotel operating procedures, safety guidelines, and guest service standards.

Qualifications and Experience

• Graduate or Diploma holder in Hotel Management or a related field.
• Minimum 1–2 years of relevant experience in Front Office operations, preferably in the hospitality industry.
• Excellent verbal and written communication skills in English.
• Good knowledge of hotel property management systems and computer applications.
• Strong guest-handling, interpersonal, and problem-solving skills.
• Professional grooming, a pleasant personality, and a guest-oriented approach.
• Willingness to work in rotational shifts, including weekends and public holidays.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person