Front Office Associate

Job Summary

Lazdana Resort is seeking a passionate and customer-focused Front Office Associate to deliver exceptional guest experiences. The ideal candidate will be the first point of contact for guests, ensuring smooth check-ins, check-outs, and providing outstanding hospitality throughout their stay.

Key Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure seamless guest service.
• Answer phone calls, emails, and online booking inquiries.
• Maintain accurate guest records and process payments.
• Ensure the reception area is clean, organized, and presentable at all times.
• Upsell rooms and resort services whenever appropriate.
• Follow company policies, SOPs, and service standards.

Requirements

• Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field (preferred).
• 1–3 years of experience in Front Office operations (Freshers with excellent communication skills may also apply).
• Excellent verbal and written communication skills in English. Knowledge of Hindi or regional languages is an added advantage.
• Pleasant personality with strong interpersonal skills.
• Proficiency in MS Office and hotel PMS software is preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Strong problem-solving skills and a guest-first approach.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Experience:

• Front desk: 1 year (Required)

Work Location: In person