Front office Administrator

Job Title: Front Office Administrator (Female)
Location: Cochin
Job Type: Full-Time
Department: Administration & Client Services
Reporting To: Branch Manager

About Splash Gain Associates

Splash Gain Associates is a leading institution engaged in Overseas Recruitment, Medical Training (Prometric, DHA, HAAD), and Language & Skill Development Programs. We provide high-quality services to healthcare professionals and institutions across the GCC and India.

Position Overview

We are seeking a smart, presentable, and well-mannered female Front Office Administrator to be the face of our organization. The ideal candidate will have a pleasing personality, positive attitude, and strong communication skills to manage front-desk operations and ensure a warm, professional experience for all visitors, students, and clients.

Key Responsibilities1. Reception & Client Handling

• Greet and assist walk-in clients, students, and visitors with a friendly and helpful approach.
• Handle incoming phone calls and WhatsApp messages courteously.
• Direct enquiries to the appropriate departments or staff.

2. Administrative Support

• Manage daily attendance registers, visitor logs, and appointment schedules.
• Assist with admission form filling, data entry, and document collection.
• Maintain the front office area in a neat, organized, and welcoming manner.

3. Coordination & Communication

• Coordinate between departments for smooth flow of operations.
• Follow up with students on fee payments, class schedules, or document submissions.
• Provide basic information about services offered by the Recruitment and Education divisions.

4. Record Keeping & Reporting

• Maintain soft and hard copies of student registration and inquiry forms.
• Share daily front-desk activity reports with the administrative head.
• Support in arranging meetings, interviews, and training sessions.

Required Skills & Qualities

• Minimum qualification: Graduation in any stream.
• 1–2 years of front office/receptionist experience preferred (freshers with confidence can also apply).
• Pleasing personality with a warm, welcoming attitude.
• Excellent communication skills in English and Malayalam (Hindi/Tamil is a plus).
• Basic computer proficiency (MS Office, email, WhatsApp Business).
• Polite, responsible, and customer-oriented approach.
• Well-groomed and punctual.

Work Schedule

• 6 days/week
• Timings: 9:00 AM – 5:00 PM

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• Are you a female candidate with a pleasant personality and good communication skills?

• Are you proficient in using basic computer tools like MS Office, email, and WhatsApp Business?

• Can you join immediately?