Front Desk Receptionist

Job Title: Front Desk Receptionist/Telecaller

Location: Dr Raj Diabetes Centre, Trichy
Employment Type: Full-time

Role Overview

This role blends front-desk coordination, patient communication, and basic pharmacy support. You’ll greet patients, manage appointments and calls, and assist in dispensing prescribed medicines accurately under the doctor’s supervision.

Key Responsibilities

• Welcome and guide patients with empathy and professionalism.
• Manage appointment scheduling, confirmations, and follow-up calls.
• Handle inbound/outbound calls for reports, medicine refills, and lab follow-ups.
• Dispense prescribed medicines and explain dosage schedules clearly to patients.
• Maintain medicine stock register — update receipts, issues, and expiry details.
• Coordinate with pharmacy vendor for replenishment and pricing updates.
• Record daily patient billing, cash, and digital payments.
• Support wellness program outreach (SMS, WhatsApp, or camp follow-ups).
• Keep the reception and pharmacy counters clean, organized, and audit-ready.

Qualifications

• Graduate or Diploma in any stream (Pharmacy or allied health preferred).
• 1–2 years of experience in hospital/clinic front-office or pharmacy setting.
• Good command of Tamil and English; Hindi or local dialect is an added advantage.
• Basic computer literacy; familiarity with EMR or billing software preferred.
• Detail-oriented, patient-friendly, and trustworthy in handling cash and medicines.

Working Hours

Morning:9AM – 3 PM, Evening:5-8pm (Monday – Saturday)

Remuneration

Competitive salary based on experience + performance incentives (follow-ups / medicine sales / patient feedback).APPROX 12 TO 15K

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,362.00 - ₹20,319.53 per month

Work Location: In person