Front Desk Receptionist

Front Desk Receptionist & Telecaller

Organization: Chate's Homeopathy Clinic

Job Overview

Chate's Homeopathy Clinic is seeking a well-organized, courteous, and patient-focused Front Desk Receptionist & Telecaller to manage reception activities and handle patient communication through incoming and outgoing calls.

The selected candidate will be responsible for assisting patients, managing appointments, providing information about clinic services, and supporting daily administrative operations. The ideal candidate should have good communication skills, a professional attitude, and the ability to manage multiple responsibilities while ensuring a smooth and positive patient experience.

Key Responsibilities

• Welcome patients and visitors politely and ensure they receive proper assistance.
• Attend incoming calls and address patient queries related to appointments, treatments, and clinic services.
• Make outgoing calls for appointment reminders, patient follow-ups, visit confirmations, and rescheduling missed appointments.
• Provide prospective patients with accurate information about clinic services and doctor availability.
• Schedule, reschedule, confirm, and maintain patient appointments efficiently.
• Maintain updated patient records and enter relevant information into the clinic management system.
• Manage billing, payment collection, receipt generation, and basic cash handling.
• Coordinate with doctors and clinic staff to ensure the smooth functioning of daily clinic activities.
• Maintain organized records of patient communications, appointments, and calling activities.
• Keep the reception area neat, clean, and presentable for patients and visitors.
• Handle data entry and other administrative tasks as required.

Qualifications & Skills

• Good verbal communication and interpersonal skills.
• Ability to handle inbound and outbound patient calls confidently.
• Basic computer knowledge and good typing skills.
• Professional appearance and a polite, patient-friendly attitude.
• Ability to manage reception duties and telecalling activities simultaneously.
• Good organizational, coordination, and customer service skills.
• Ability to maintain patient confidentiality and professional standards.
• Previous experience in reception, telecalling, customer support, or a healthcare setting will be an advantage.

Preferred Qualities

• Pleasant personality and the ability to interact effectively with patients.
• Strong follow-up and coordination skills with a practical approach to problem-solving.
• Ability to work effectively in a busy clinic environment.
• Willingness to learn new processes, take responsibility, and develop professionally.

Why Join Us?

• Opportunity to work with an established homeopathy clinic focused on patient care.
• Supportive and professional working environment.
• Practical experience in healthcare administration, front desk operations, and patient communication.
• Opportunities for continuous learning and long-term career development.

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person