FRONT DESK EXECUTIVE/RECEPTIONIST

Job Summary:

The Hospital Receptionist is the first point of contact for patients, visitors, and medical staff. This role is responsible for managing front-desk operations, including patient registration, appointment scheduling, and directing inquiries in a professional, courteous, and efficient manner. The receptionist plays a critical role in ensuring a smooth workflow and positive patient experience.

Key Responsibilities:

• Greet and assist patients, visitors, and staff in a courteous and professional manner.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Schedule and confirm appointments using hospital scheduling systems.
• Register new patients and update existing records accurately in the hospital management system (HMS).
• Verify insurance details and collect co-pays or payments, if required.
• Maintain confidentiality and security of patient information (compliance, where applicable).
• Coordinate with doctors, nurses, and administrative staff to ensure smooth operations.
• Handle administrative tasks such as filing, photocopying, scanning, and mail distribution.
• Monitor waiting areas to ensure they remain clean and welcoming.
• Assist with emergency situations following hospital protocols.

Qualifications & Requirements:

• High School Diploma or equivalent (Bachelor's degree preferred).
• Previous experience in a receptionist or front-desk role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office and hospital software (e.g., HMS, EHR systems).
• Ability to multitask and remain calm in a fast-paced environment.

Salary Criteria: Upto 20k

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person