Front Desk Executive

The Front Desk Executive will be responsible for managing the reception and front-office operations of The Foot Doctor. The role involves welcoming patients, managing appointments, coordinating with doctors and clinical staff, handling patient enquiries, supporting billing activities, and ensuring a smooth patient experience.

2. Roles and Responsibilities

A. Patient Management & Reception

• Welcome patients and visitors professionally.
• Register new patients and update existing patient details in the hospital management system (HIMS).
• Guide patients regarding consultation procedures and services offered.
• Manage patient queues and coordinate consultation schedules.
• Ensure a smooth and hassle-free patient experience.

B. Appointment Management

• Schedule, reschedule and confirm patient appointments.
• Coordinate with doctors regarding appointment availability.
• Handle walk-in patients and maintain appointment records.
• Follow up with patients regarding scheduled appointments.

C. Billing & Cash Management

• Generate patient bills and invoices.
• Handle cash, card, UPI and other digital payment transactions.
• Coordinate with the accounts department regarding billing and payment discrepancies.
• Ensure accurate billing and maintain daily transaction records.

D. Department Coordination

• Coordinate with doctors, nurses, physiotherapists and other hospital departments.
• Assist in managing patient flow for consultations, diagnostic procedures and treatments.
• Coordinate with the footwear team for patient requirements and purchases.
• Ensure timely communication of patient-related information.

E. Administrative Responsibilities

• Maintain patient records and departmental documentation.
• Handle incoming calls and respond to patient enquiries.
• Maintain daily OPD and patient registration reports.
• Ensure the reception area is clean, organized and presentable.
• Manage basic stationery and front-desk requirements.

F. Patient Follow-up & Service

• Make follow-up calls to patients as required.
• Collect patient feedback and escalate complaints to the concerned authority.
• Provide information about available services, procedures and timings.
• Maintain patient confidentiality and professional conduct.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person