Front Desk Executive

WE ARE HIRING | FRONT DESK EXECUTIVE – PATIENT COUNSELLING

Company: PhysioKarma Solutions Pvt. Ltd.
Position: Front Desk Executive – Patient Counselling
Salary: ₹15,000–₹18,000 per month
Working Days: Monday to Saturday
Working Hours: 10:30 AM – 8:30 PM

Job Responsibilities:

• Welcome and greet clients/patients warmly and ensure a professional front-desk experience.
• Brief clients/patients about the company's services, treatment programs, and available facilities.
• Understand patients' basic requirements and guide them towards the appropriate services.
• Counsel prospective clients regarding service offerings, session plans, packages, and procedures.
• Handle walk-in enquiries, incoming calls, appointment scheduling, and follow-ups.
• Coordinate with physiotherapists, psychologists, and other clinical staff to ensure smooth patient flow.
• Maintain patient records, appointment registers, enquiry databases, and daily reports.
• Follow up with prospective clients to encourage appointment bookings and service conversions.
• Ensure a welcoming, organised, and professional reception environment.

Requirements:

• Graduate in any discipline; backgrounds in Psychology, Healthcare Administration, or Business Administration preferred.
• Prior experience in front desk operations, patient counselling, healthcare reception, or customer service will be an advantage.
• Excellent communication, interpersonal, and client-handling skills.
• A pleasant personality with a professional and empathetic approach.
• Good organisational skills and basic computer proficiency.
• Ability to explain services clearly and handle patient enquiries confidently.

Ideal Candidate: A well-spoken, approachable, and organised individual who can create a positive first impression, guide patients effectively, and support the centre's day-to-day operations.

Interested candidates can share their updated CV along with their current location, relevant experience, and notice period.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person