Front Desk Executive

Job Title: Front Desk Executive
Company: Ompee Builders
Department: Administration / Customer Relations

Job Summary

We are looking for a professional, well-groomed, and customer-oriented Front Desk Executive to manage reception activities, handle incoming calls, greet visitors, and provide administrative support. The candidate will serve as the first point of contact for clients, customers, property buyers, and business associates.

Key Responsibilities

• Reception Management
• Welcome and greet visitors, clients, and prospective property buyers professionally.
• Maintain a well-organised and presentable reception area.
• Guide visitors to the concerned departments or team members.
• Call Handling and Communication
• Answer incoming calls and transfer them to the appropriate departments.
• Handle customer enquiries over phone calls, email, and WhatsApp.
• Maintain a record of calls, messages, and visitor details.
• Customer Relationship Management
• Attend to enquiries related to properties, projects, site visits, and appointments.
• Coordinate with the sales team for customer follow-ups and property-related queries.
• Schedule appointments and site visits for prospective buyers.
• Administrative Support
• Maintain visitor registers, appointment schedules, and office records.
• Handle incoming and outgoing correspondence.
• Assist in preparing reports, maintaining documents, and performing data entry.
• Coordinate meetings and ensure the availability of required documents.
• Coordination and Follow-ups
• Communicate with the sales, marketing, accounts, and administration teams.
• Forward customer leads to the concerned sales executives.
• Follow up on enquiries as instructed and maintain accurate records.

Required Qualifications

• Graduate in any discipline; candidates with relevant experience will be preferred.
• Good communication skills in English and Hindi.
• Basic computer knowledge, including MS Office, email, and data entry.
• Professional telephone etiquette and customer-handling skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person