Freelancer - Surajita Rana

Description We are urgently hiring for positions in the Air Ticketing Department. This role involves managing ticket bookings and providing exceptional customer service to travelers. The ideal candidate will possess a proactive attitude and a passion for working in the travel industry. Responsibilities Manage and process ticket bookings for domestic and international flights. Assist customers with inquiries regarding flight schedules, fares, and policies. Handle ticket cancellations and refunds efficiently and accurately. Provide excellent customer service and resolve any issues that arise during the booking process. Maintain accurate records of transactions and ensure compliance with airline regulations. Collaborate with other departments to ensure smooth operations and customer satisfaction. Skills and Qualifications Strong communication and interpersonal skills. Proficiency in using airline reservation systems and ticketing software. Knowledge of fare structures and ticketing rules. Excellent problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with customer service principles and practices.