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Capgemini
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Fraud Analyst

Fraud Analyst

Capgemini

3 - 5 years

3 - 5 Lacs

noida

Posted:2 days ago| Platform:

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Skills Required

fraud investigation chargeback fraud detection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

You Role:

Responsibilities for an Analyst

Monitor and analyse system generated alerts to analyse potential suspicious activities.
Utilize fraud detection tools and multiple banking systems to detect potential Fraud & scams.
Communicate effectively with customers and other financial institution using email/SMS/Internal systems to gather information.
Creation of scam and fraud case for case management.
Collaborating with internal stakeholders and departments to investigate cases and analyse information for informed decision-making on fraud alerts.
Refund and recovery of funds for customers
Identify red-flags and analyse data points to identify emerging patterns and scam attacks.
Participate in training sessions and workshops to enhance skills and knowledge.
Participation in continuous improvement projects to improve scam mitigation & prevention techniques and improve team performance.
Supporting the team with in-depth investigation & peer review of cases.

Qualifications

University graduate.
Fluent in English (spoken and written).
Minimum of 3-5 years of experience in Banking and Financial Services sector with 2 years + experience in fraud detection, investigation, transaction monitoring, or a related field.
Comfortable navigating multiple systems and digital tool.
Familiar with fraud trends and patterns.
Understanding of Australian banking regulations and compliance requirements.

Technical & Behavioural Competencies

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Ability to work in a fast-moving, agile environment, including autonomously with minimal supervision.
Strong research and analytical skills
Well-developed interpersonal, problem-solving, and influencing skills
Exhibit high willingness to collaborate with all levels of the organization.
Familiarity with platforms & Fraud management tools like Falcon, Feedzai, IBM SaferPayments etc
Willingness to work flexible hours, including weekends and holidays as per client working hours.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Fraud Analyst