Receptionist Admin - Outstanding Follow-Up for Collections Job Description Position Overview A Receptionist serves as the first point of contact for visitors and clients, providing a welcoming atmosphere and efficient administrative support. This role is pivotal in maintaining the organization's professionalism and operational flow. The Outstanding Follow-Up for Collections role focuses on managing overdue accounts, ensuring timely payments, and maintaining positive client relationships while safeguarding the organization's financial interests. Key Responsibilities • Visitor Management: Greet and welcome visitors, directing them to appropriate personnel or departments. • Communication Handling: Answer, screen, and forward incoming phone calls; take messages as necessary. • Administrative Support: Perform clerical duties such as filing, photocopying, transcribing, and faxing. • Mail and Deliveries: Receive, sort, and distribute daily mail and deliveries. • Scheduling: Update calendars and schedule meetings; arrange travel and accommodations. • Inventory Management: Order front office supplies and keep inventory of stock. • Record Keeping: Keep updated records of office expenses and costs. • Account Monitoring: Regularly review accounts to identify overdue payments and assess collection needs. • Client Communication: Contact clients via phone, email, or mail to remind them of outstanding balances and negotiate payment terms. • Documentation: Maintain accurate records of all communications and payment arrangements. • Dispute Resolution: Address and resolve any disputes or issues related to overdue accounts. • Reporting: Provide regular updates to management on collection status and outstanding balances. • Collaboration: Work closely with other departments to coordinate efforts and resolve issues promptly. Required Skills and Qualifications • Proven work experience as a Receptionist, Front Office Representative, or similar role. • Proficiency in Microsoft Office Suite. • Hands-on experience with office equipment (e.g., fax machines and printers). • Professional attitude and appearance. • Solid written and verbal communication skills. • Ability to be resourceful and proactive when issues arise. • Excellent organizational skills and multitasking abilities. • High school degree; additional certification in Office Management is a plus. • Strong negotiation and communication skills. • Ability to handle sensitive information with confidentiality. • Detail-oriented with strong organizational skills.