Flyby Medias

A Caller typically works in a call centre or telemarketing company and is responsible for making and receiving a large volume of phone calls to or from customers or clients. They may be tasked with a variety of duties, such as customer service, lead generation, sales, market research, or surveying. A telecaller's job involves communicating with customers over the phone to promote products/services, generate leads, provide customer support, or conduct surveys, requiring strong communication, persuasive skills, and the ability to manage customer interactions and sales goals. Key responsibilities include making outbound and handling inbound calls, explaining offerings, resolving complaints, maintaining customer records in a CRM, and meeting performance targets. Essential skills include excellent verbal communication, active listening, negotiation, time management, and basic computer proficiency. Key Responsibilities Outbound Calls: Make calls to potential and existing customers to promote services, products, or appointments. Inbound Calls: Answer incoming calls to address customer inquiries, concerns, or complaints. Information & Sales: Explain features, benefits, and pricing, and persuade customers to make purchases or schedule follow-ups. Lead Generation & Management: Gather information from prospects and update customer records in a database or CRM system. Customer Service: Provide support, resolve issues, and ensure customer satisfaction. Data Entry & Reporting: Maintain accurate call logs and customer interaction records, and report on observations to team leads. Goal Achievement: Meet daily/weekly call volume, sales targets, or engagement goals set by the company. Required Skills & Qualifications Communication Skills: Excellent verbal communication and listening skills are essential to engage effectively with customers. Persuasion & Negotiation: Ability to persuade customers and negotiate solutions to objections and complaints. Computer Skills: Basic computer proficiency for data entry, record-keeping, and operating CRM software. Interpersonal Skills: Strong interpersonal skills to build rapport with clients and manage relationships. Problem-Solving: Ability to understand customer needs and offer suitable solutions or resolve issues. Time Management: Efficient time management to handle multiple calls and tasks effectively. Adaptability: Ability to handle different customer personalities and challenging situations professionally. Education: A high school diploma or equivalent is often required, with degrees in business or communication being an advantage.