Develop, test, and maintain scalable full stack applications using modern frameworks and technologies such as React, Node.js and PostgreSQL or mongoDB. Build and maintain scalable and secure backend services using microservices architecture. Collaborate with product managers, designers, and engineers to translate requirements into technical solutions. Ensure high code quality through best practices, including code reviews, unit testing, and adherence to coding standards. Optimise application performance and scalability by implementing efficient data structures and algorithms. Implement robust authentication, authorisation, and security measures to protect user data and system integrity. Stay updated with emerging technologies and industry trends, advocating for improvements in development workflows.
1. Resolve Fuso Ascent helpdesk queries with accurate and relevant information reported by users / markets. 2. Provide interpretation services during meetings, conferences, or discussions involving Japanese-speaking users and non-Japanese-speaking team members or stakeholders. 3. Document helpdesk interactions, including details of queries, resolutions, and any follow-up actions, in both Japanese and English to maintain accurate records and ensure continuity of support 4. To ensure Customer Centric approach and timely support in resolving helpdesk queries, user mgt. queries and system support queries. 5. Identify recurring issues or patterns in help desk queries and contribute insights and suggestions for process improvements. 6. Record details of each help desk query, including the nature of the issue, steps taken to resolve it, and any follow-up actions required, to maintain an organized and efficient support system.