Who we are Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide. We are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anaesthesia, and the treatment of obstructive sleep apnea. The needs of our customers and their patients drive everything we do. We call this commitment Care by Design. About the role We have a vacancy for a motivated sales manager to join our Respiratory Acute Care team and lead and contribute to the continued success of our business in North Region. The position is a managerial role based at Delhi, and the incumbent will be responsible for networking with Doctors, Hospitals, Stockists, Distributors, and ensure customer development in the region. The focus would be on building long-term relationships with the customers in the assigned territory and gathering market insights for optimum utilization of company resources. Responsibilities/Accountabilities Lead, motivate manage and develop designated employees to ensure a highly motivated team and a high-performance culture. Conduct the performance reviews of all assigned team members within the designated timeframes. Represent FPH in a professional manner, in every capacity, exceeding all industry standards and expectations, always. Build strong and lasting relationships with existing and prospective FPH customers & develop clinical partnerships Provide input to the national sales plan to ensure market conditions and competitor strategies are effectively addressed, and sales targets are achieved. Develop and oversee the implementation of regional sales and education programs to ensure FPH message is effectively delivered, and sales budgets are achieved. Conduct visits to build relationships with existing and prospective customers. Introduce FPH products, therapy approaches and their benefits to create demand for products. Develop, progress, and maintain strong relationships with key industry stakeholders, including Clinicians, Hospital Administration, and Sales Representatives Install products, train and support hospital employees to ensure customer satisfaction and correct use of product. Provide post sales education, troubleshooting and complaint resolution to promote early identification of customer issues, ensure correct use of equipment, drive consumable sales, and ensure customer satisfaction. Assist in the facilitation of clinical trials of FPH products including installation of equipment, education of hospital employees, remedying any issues or problems and interaction with appropriate personnel to ensure all compliance barriers are overcome. Participate in clinical and educational programs and events to support and promote clinical evidence to Clinicians, Hospital Administration, and Key Opinion Leaders Promote clinical evidence and therapy outcomes to increase product awareness and understanding. Respond to escalated customer questions and complaints to ensure FPH quality processes are followed and to maximise customer satisfaction. Prepare State or Regional reports to advise management on progress against the sales plans; evaluation of market conditions; competitor activity; and to demonstrate proficient territory management. Conduct regular territory reviews with sales representatives. Performance and attitudinal issues addressed in a prompt but timely manner. Step in and manage territories when team members are on leave/ absent from their roles. Plan and co-ordinate FPH attendance at regional conferences to maximise education and sales opportunities. Adhere to hospital procedures and protocols across all departments - including staff interaction, equipment, and hygiene. Develop a culture of Continuous Improvement within their team which includes supporting Senior Sales Representative projects About you You will need to have experience in a clinical environment, be resilient, adept in having robust clinical discussions, adaptable and keen to develop your clinical, people management and sales knowledge. Additionally, proven sales experience in a medical / clinical environment with a strong relationship building skillset will be a definite advantage. You must be degree/master’s qualified, and you may be from a nursing/healthcare/technical background and have a strong desire to enter a sales environment or you may already have some sales experience and can grasp and explain technical and clinical concepts. Either way, we will provide you with the knowledge and skills needed to succeed in this role. In addition, you will have excellent communication skills and the ability to influence a wide range of people. To succeed you will need to be a patient, persistent and passionate person and have a positive outlook despite challenging client interactions. We offer you an opportunity to work as part of a dedicated and energetic sales team at a company with a fantastic culture of commitment to our employees and customers. You'll have an opportunity to contribute to the growth and success of this exciting business. Show more Show less