2 Fishbone Diagrams Jobs

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Preferred candidate profile: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Graduation -Upto 6.5 LPA -Location: Mumbai, Bengaluru, Kolkata & Pune Interested, Reach out to: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Job Description Job Summary We are looking for an experienced process improvement professional who can identify, analyze, and resolve recurring production issues in our legacy product. The ideal candidate will implement data-driven methodologies including Six Sigma principles to reduce defects, optimize processes, and improve overall product reliability and customer satisfaction. Job Summary: We are looking for an experienced process improvement professional who can identify, analyze, and resolve recurring production issues in our legacy product. The ideal candidate will implement data-driven methodologies including Six Sigma principles to reduce defects, optimize processes, and improve overall product reliability and customer satisfaction. Key Responsibilities . Lead DMAIC (Define, Measure, Analyze, Improve, Control) projects to systematically eliminate defects in production processes . Participate in and support SEPG (Software Engineering Process Group) initiatives to improve organizational process capabilities . Implement and maintain CMM (Capability Maturity Model) practices and support process maturity assessments . Perform statistical analysis to identify patterns, trends, and root causes of production issues . Develop and implement process improvement strategies based on statistical evidence . Create and maintain process capability metrics and control charts to track performance improvements . Conduct Failure Mode and Effects Analysis (FMEA) to proactively identify potential failure points . Facilitate Kaizen events and process improvement workshops with cross-functional teams . Implement Statistical Process Control (SPC) methods to maintain process stability . Design experiments (DOE) to optimize process parameters and reduce variability . Develop control plans to sustain improvements and prevent regression . Train and mentor team members on process improvement tools and methodologies . Collaborate with engineering and operations teams to implement process changes Qualifications . Bachelor's degree in Engineering, Statistics, or related technical field . 5+ years of experience implementing process improvement methodologies in production environments . Knowledge of Six Sigma processes . Experience with SEPG (Software Engineering Process Group) activities and implementation . Knowledge of CMM (Capability Maturity Model) framework and process maturity assessments . Demonstrated success in reducing defects and improving process capabilities . Strong understanding of statistical analysis and tools (Minitab, JMP, R, etc.) . Experience with process mapping and value stream analysis . Expertise in root cause analysis techniques (5 Whys, Fishbone Diagrams, Pareto Analysis) . Proven ability to lead improvement projects and change management initiatives . Strong data analysis and visualization skills . Excellent communication and stakeholder management abilities . Experience working with legacy systems and complex processes is highly preferred Technical Skills . Advanced proficiency in statistical analysis methodologies . Experience with process modeling and simulation techniques & methodologies . Knowledge of Lean methodologies and waste elimination . Ability to analyze large datasets and extract meaningful insights . Understanding of production systems and operational workflows . Experience with process documentation and standard work development Preferred Skills . Experience with Lean methodologies and other process improvement frameworks . Experience with production monitoring and alerting systems . Knowledge of industry-specific regulations and standards . Background in reliability engineering or quality systems . Experience in the specific industry our product serves Added advantage Skills . Additional certifications in Lean, Theory of Constraints, or related methodologies . Experience in the specific industry our product serves . Working Knowledge of Six Sigma processes and tools . Additional training or certifications in ITIL, CMMI, or Agile methodologies . Advanced proficiency in statistical analysis software . Experience with process modeling and simulation tools Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.