About the job: Key responsibilities: 1. Work on being the friendly voice of FirstClub through chat, email, and phone. 2. Participate in field marketing events to connect with customers directly. 3. Resolve issues with empathy and ensure every customer feels heard. 4. Collaborate across teams to deliver seamless shopping experiences. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,50,000 - 5,00,000 /year Experience: 1 year(s) Deadline: 2025-07-05 23:59:59 Skills required: Interpersonal skills, Effective Communication and Customer Support Other Requirements: 1. 1–2 years of experience in customer service (bonus if it’s in e-commerce!). 2. Stellar communication and active listening skills. 3. A proactive team player with a can-do attitude. 4. Availability to join immediately or within 2 weeks. About Company: FirstClub is a membership-first platform that curates an extensive range of exceptional products crafted from the fresh produce, finest ingredients, ensuring first-rate quality. Our platform is designed to foster trust by providing customers with detailed information to make informed decisions for their daily needs. We aim to redefine the shopping experience for those who value quality. We will start by building our own quick commerce platform for metro consumers and then expand to offline and e-commerce to create awareness and educate customers on the superiority of our products. We believe in 3 years from now, quick commerce will become hygiene for several categories and what will differentiate one platform over the other is not the delivery time but the selection and pricing. Our promise on quick commerce is that we will deliver in under 30 minutes.
We are seeking charismatic and articulate individuals to represent FirstClub, engaging with customers, sharing our enthusiasm for premium and gourmet products, and ensuring each interaction creates a memorable impact. Alongside customer engagement, you will drive brand activations, crafting experiences that showcase FirstClub's identity through in-store interactions, exclusive events, and strategic partnerships. If you possess 3 to 6 years of experience in customer-facing roles, have a passion for discussing exceptional products, and thrive in dynamic environments, we welcome you to join our team! Location: Sarjapur, Bangalore. Responsibilities: - Serve as the Voice of FirstClub by interacting with customers, grasping their requirements, and effortlessly conveying our brand's essence. - Act as a Product Evangelist, discussing our products with fervor and expertise to help customers explore our finest offerings. - Focus on Customer Delight by fostering relationships, addressing inquiries, and ensuring every engagement leaves a lasting positive impression. - Represent the Brand by embodying FirstClub's values and persona in all customer interactions. Qualifications: - Articulate & Charismatic: Demonstrate strong communication abilities and a natural talent for engaging with individuals. - Product Enthusiast: Display a keen interest in premium, gourmet, and lifestyle products. - Problem-Solver: Exhibit quick thinking skills and the capability to ensure every customer feels valued. - Startup Hustle: Show adaptability and a readiness to go above and beyond in a fast-paced setting.,