FinThrive India

What you will do Deliver superior customer service while diagnosing and resolving client application, data and connectivity issues in accordance with the internal policies, providing clear and concise documentation Provide coordination and clear communication via phone, email and on Salesforce case or other client support activities to both internal and external customers Organize, investigate, and resolve assigned work in a timely and effective manner Coordinate biweekly meetings with customers who have transitioned from Implementation to Support to review best practices and offer support as needed Interface/communicate with other departments to ensure product maintenance utilizing established procedures Support application functionality and remains current on release updates and product knowledge Document support calls/cases and resolution for future reference and reporting Adhere to established procedures of documenting cases Review monthly KPIs to track and improve customers performance Engage with end users to develop workflow and maximize ROI value Document software/product bugs for development staff Provide additional customer support