DESIGNATION- Immigration Consultant Job Purpose To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases. Key Responsibilities 1. To make outgoing calls to prospect customer. 2. To try and sell the products and services to the customers on call. 3. To handle objections / escalations and queries regarding the product effectively. 4. To generate more leads from the people out-called. 5. To enter the details of every interaction in the system 6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE LIMITEDprocedure manual and also Standard Operating Practices for each program. 7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis. 8. To deliver the highest quality of service clients and ensure high customer satisfaction. 9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by extracting all relevant information on new services from the case files and channels this information to the network executive. 10. To cultivate the FINCANA SOLUTIONS PRIVATE LIMITED network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling. 11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals. 12. To own and manage specific customer programs assigned. Basic Hiring Requirements Knowledge and skills Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service. Basic Computer knowledge Good telephone etiquette Critical thinking and problem solving. Worked/working with BPO Industry- International process would be an added advantage Competencies Customer service Orientation Team Working Flexibility Self-Awareness and Professional Confidence Achievement Communication Good Aptitude Benefits: 1. Meal & Beverage facility 2. Lucrative Incentive (performance basis) Why to FINCANA SOLUTIONS PRIVATE LIMITED · State of art infrastructure · Progressive Working Environment · Chance to work with Kanpur’s oldest Internationl BPO · Fun @ Work · Professional Environment · Personal and Professional Growth Should be okay with night shifts. Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Night shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9648100001
DESIGNATION- Immigration Consultant Job Purpose To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases. Key Responsibilities 1. To make outgoing calls to prospect customer. 2. To try and sell the products and services to the customers on call. 3. To handle objections / escalations and queries regarding the product effectively. 4. To generate more leads from the people out-called. 5. To enter the details of every interaction in the system 6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE LIMITEDprocedure manual and also Standard Operating Practices for each program. 7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis. 8. To deliver the highest quality of service clients and ensure high customer satisfaction. 9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by extracting all relevant information on new services from the case files and channels this information to the network executive. 10. To cultivate the FINCANA SOLUTIONS PRIVATE LIMITED network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling. 11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals. 12. To own and manage specific customer programs assigned. Basic Hiring Requirements Knowledge and skills Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service. Basic Computer knowledge Good telephone etiquette Critical thinking and problem solving. Worked/working with BPO Industry- International process would be an added advantage Competencies Customer service Orientation Team Working Flexibility Self-Awareness and Professional Confidence Achievement Communication Good Aptitude Benefits: 1. Meal & Beverage facility 2. Lucrative Incentive (performance basis) Why to FINCANA SOLUTIONS PRIVATE LIMITED · State of art infrastructure · Progressive Working Environment · Chance to work with Kanpur’s oldest Internation BPO · Fun @ Work · Professional Environment · Personal and Professional Growth Should be okay with night shifts. Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Evening shift Night shift Work Location: In person Speak with the employer +91 9918003001
DESIGNATION- Immigration Consultant Job Purpose To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases. Key Responsibilities 1. To make outgoing calls to prospect customer. 2. To try and sell the products and services to the customers on call. 3. To handle objections / escalations and queries regarding the product effectively. 4. To generate more leads from the people out-called. 5. To enter the details of every interaction in the system 6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE LIMITEDprocedure manual and also Standard Operating Practices for each program. 7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis. 8. To deliver the highest quality of service clients and ensure high customer satisfaction. 9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by extracting all relevant information on new services from the case files and channels this information to the network executive. 10. To cultivate the FINCANA SOLUTIONS PRIVATE LIMITED network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling. 11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals. 12. To own and manage specific customer programs assigned. Basic Hiring Requirements Knowledge and skills Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service. Basic Computer knowledge Good telephone etiquette Critical thinking and problem solving. Worked/working with BPO Industry- International process would be an added advantage Competencies Customer service Orientation Team Working Flexibility Self-Awareness and Professional Confidence Achievement Communication Good Aptitude Benefits: 1. Meal & Beverage facility 2. Lucrative Incentive (performance basis) Why to FINCANA SOLUTIONS PRIVATE LIMITED · State of art infrastructure · Progressive Working Environment · Chance to work with Kanpur’s oldest International BPO · Fun @ Work · Professional Environment · Personal and Professional Growth Should be okay with night shifts. Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Evening shift Night shift Supplemental Pay: Shift allowance Work Location: In person
DESIGNATION- Immigration Consultant Job Purpose To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases. Key Responsibilities 1. To make outgoing calls to prospect customer. 2. To try and sell the products and services to the customers on call. 3. To handle objections / escalations and queries regarding the product effectively. 4. To generate more leads from the people out-called. 5. To enter the details of every interaction in the system 6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE LIMITEDprocedure manual and also Standard Operating Practices for each program. 7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis. 8. To deliver the highest quality of service clients and ensure high customer satisfaction. 9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by extracting all relevant information on new services from the case files and channels this information to the network executive. 10. To cultivate the FINCANA SOLUTIONS PRIVATE LIMITED network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling. 11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals. 12. To own and manage specific customer programs assigned. Basic Hiring Requirements Knowledge and skills Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service. Basic Computer knowledge Good telephone etiquette Critical thinking and problem solving. Worked/working with BPO Industry- International process would be an added advantage Competencies Customer service Orientation Team Working Flexibility Self-Awareness and Professional Confidence Achievement Communication Good Aptitude Benefits: 1. Meal & Beverage facility 2. Lucrative Incentive (performance basis) Why to FINCANA SOLUTIONS PRIVATE LIMITED · State of art infrastructure · Progressive Working Environment · Chance to work with Kanpur’s oldest Internation BPO · Fun @ Work · Professional Environment · Personal and Professional Growth Should be okay with night shifts. Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Evening shift Night shift Work Location: In person Speak with the employer +91 9918003001
Job Title : HR Generalist Location : Suite 201, Iksana workspaces CP L1 Tower 43A IT Park Dehradun – 248001 Job Type : Full-Time, Work from Office only, Monday - Friday Reporting to: Vice President & CEO Experience Level : 4–7 Years in similar domain Job Summary: We are seeking a proactive and detail-oriented HR Generalist to join our dynamic team at Dehradun. The ideal candidate will support all facets of human resources, including recruitment, onboarding, employee relations, compliance, performance management, and HR operations. You will play a vital role in maintaining a positive work culture and ensuring HR practices align with business goals. Key Responsibilities: Manage end-to-end recruitment for mid-level and entry-level positions, including sourcing, screening, and coordinating interviews. Lead and manage the onboarding and orientation process for new hires. Handle employee relations matter by addressing concerns, resolving conflicts, and ensuring workplace harmony. Administer HR policies and procedures in compliance with labor laws and global standards. Maintain and update employee records in HRIS and manage attendance, leave, and payroll inputs. Support performance management cycles, including goal setting, reviews, and feedback collection. Coordinate employee engagement initiatives and retention programs. Liaise with international HR counterparts to ensure alignment with global HR practices. Monitor HR metrics and provide reports to management on HR initiatives and KPIs. Assist in internal audits, compliance processes, and policy updates. Required Qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field. 3–7 years of HR experience, preferably in a BPO or multinational work environment. Strong understanding of Indian labor laws and HR best practices. Proficient in MS Office and HRIS platforms (e.g., SAP, Workday, or BambooHR). Excellent communication and interpersonal skills. Ability to multitask, manage priorities, and work in a fast-paced environment. Preferred Qualifications: Experience working with international HR teams. Certification in HR (e.g., SHRM-CP, PHR, or similar). Familiarity with ISO and audit requirements in the BPO sector. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Work Location: In person