As a Quality Manager in our BPO operations, you will play a crucial role in overseeing the quality assurance processes to ensure service excellence, compliance with client standards, and continuous process improvements. Your responsibilities will include developing and implementing quality assurance strategies, monitoring call quality, emails, and chats, identifying areas for process improvement, training and mentoring QA analysts and agents, generating reports on key performance metrics, collaborating with operations and training teams, ensuring adherence to industry standards, and conducting root cause analysis to reduce errors and improve efficiency. To excel in this role, you should have a Bachelor's degree in Business Administration, Operations, or a related field, along with 5+ years of experience in a BPO Quality Assurance role, including at least 2 years in a managerial position. Strong knowledge of quality frameworks like Six Sigma, TQM, COPC, excellent analytical and problem-solving skills, proficiency in QA tools and software, exceptional communication and leadership abilities, and experience in handling client audits and compliance checks are essential qualifications. Preferred qualifications include Six Sigma Certification (Green Belt or Black Belt), hands-on experience in process automation and AI-driven QA tools, and experience working with international clients. By joining our team, you will have the opportunity to work with global clients, receive a competitive salary and performance incentives, benefit from career growth opportunities in a fast-paced, dynamic environment, and participate in learning & development programs to enhance your skills. If you are interested in this exciting opportunity, please send your resume to HR.laxmi@filantconsultancy.,
You have a great opportunity to join our team as an HR Recruiter / HR Recruiter Intern based in Virar West. Whether you are a 12th pass student or a graduate, both freshers and experienced candidates are welcome to apply. The salary for this position will be based on your performance during the interview. As an HR Recruiter, your main responsibilities will include managing end-to-end recruitment processes such as sourcing and screening candidates, posting job openings on various platforms, conducting interviews, and collaborating with hiring managers. You will also be required to build and maintain a candidate database, ensure seamless onboarding processes, and handle documentation efficiently. We are looking for individuals with strong communication and interpersonal skills, the ability to multitask and perform well under pressure, basic knowledge of hiring processes and recruitment tools, as well as problem-solving and decision-making abilities. This role also offers internship opportunities for freshers who are eager to gain practical HR experience. If you are interested in this exciting opportunity, please apply now by sending your resume to hr.laxmi@filantconsultancy.com or contact 8530145124. Join us and be part of a team that values career growth and development. Don't miss out on this chance to kickstart your HR career!,