848 Field Service Jobs - Page 9

Complete knowledge of Motor Repairing, throttle. Repairing, IG switch & operating multiple calibration instrument Promptly analyze & resolve development issue & field issues Responsible for service & Repair in the company Required Candidate profile Must have experience in field services after market Should be Polytechnic(2 yr) ITI Electronics, Electrical

Managing & supervise a team of service engineers ensuring timely resolution of on-site issues Provide technical guidance & support to the service team regular site visits to assess performance address challenges & ensure adherence Required Candidate profile Collaborate closely with sales procurement& operations teams to optimize service delivery &customer satisfactionFoster strong customer relationships throughregular communication & proactive engagement

Strong technical knowledge in Service of Electrical/Diesel systems. Excellent troubleshooting problem-solving abilities. Training and customer interaction, commissioning & installation. Performing maintenance and repairs during Service AMC contracts. Required Candidate profile ITI in Electrical/Diesel Mechanic/Dip in Engg Minimum 5 years of experience with a private limited company (Contractor experience will not be considered) Traveling extensively, with 20+ days of travel

Role & responsibilities Person should be of BE - Mech/ Diploma in Mechanical/ Instrumentation Person having hands-on knowledge of customer service support to pharma tooling/ pharma consumables, and industrial products Swiftly address and resolve any technical issues related to the pharma tooling customer Collect all relevant technical machine information for providing quotations. Attend trials for supplied pharma toolings and ensure the smooth running of the machine. Technically sound knowledge with quick resolution and conclusion of queries at the customer end. Connect well with cross-functional team members to ensure smooth coordination with the customer. Ensure yearly targets are achieved for the Gujarat region.

Role & responsibilities Servicing & Calibration of Instrumentation products know of Analytical/Lab /Test & Measurement/Clean Room Monitoring/HPLC/HVAC /Electrical, Particle Measurement, Fogger, Thermography, R&D Applications, Pharmaceutical Instruments. Prepare checklist for received instruments. Coordinate with juniors in case of hurdles with instruments and help them to resolve the issue. (team handling, training, etc). Update calibration and operational. Improve technical knowledge regarding instruments. Maintain master equipment in good condition. Submit installation file with proper reports timely. R & D for different product range and updates in the instruments. Install, Calibrate & Repair Instruments at client site/walking customer (need to travel Mumbai/Maharashtra). Documentation as per guidelines/ AMC documents, etc. Knowledge of SCADA, FMS, FTIR, PLC, HMI system, etc. Preferred candidate profile Candidate should be ready for site visits.

Responsibilities: * Installation, customer training, Calibration * Provide technical support during service calls * Maintain customer relationships through timely communication * Perform after sales services on site Annual bonus Provident fund

Job description * Perform repairs on equipment in the field * Collaborate with R&D team for new product development * Maintain customer satisfaction through timely resolutions Daily 3-4 Calls . Call Aditya on- 8527750087/9631857963(Whatsapp also) Food allowance Annual bonus Health insurance Provident fund

Experienced IT Support Specialist skilled in troubleshooting, installation, QA testing, and client service. Handles hardware/software setup, user training, documentation, and travels PAN India. Ensures safety, confidentiality, and team support.

Responsibilities: * Install, maintain, repair industrial weigh bridges in field services * Ensure compliance with safety protocols during installations and repairs * Collaborate with customers to resolve issues promptly Provident fund Health insurance Annual bonus

Join our service team as Field Technician (Diploma/ITI) for on-site solar/equipment support across India. Travel-ready, technically sound candidates preferred.

* Should have prior experience in Construction industry where he could able to manage field operations.. * Should act as Single point of contact for coordinating with (Service Engineer, Customers, OEMs & Service Co-Ordinator. * Age : 30 to 35 Years Required Candidate profile * Preferably immediate joiner * Two wheeler is must. *Mandatory from Construction or allied industry or hand machinery industry Kindly reach us @ Hema - 7305057834 adducoindia@gmail.com

Role & responsibilities 1) Provide service and customer support during field visits or dispatches. 2) Manage on all site installations , repair , maintenance and test tasks. 3) Diagnose errors or technical problems and determine proper solutions. 4) LPG installation maintenance - Scheduling of AMC for contractual and non contractual customers as per company norms Desired candidate profile Must have 2 wheeler with driving license.

SF.No: 38/1-B, Kangayampalayam, Trichy Road, Sulur. Coimbatore 641 401. Tamil Nadu. India Responsibilities: Install, maintain & troubleshoot equipment at customer sites Provide technical support & ensure customer satisfaction Perform preventive maintenance & report service activities Preferred candidate profile Degree (Mechanical/Electrical/Electronics) Willing to travel & work on-site Good technical & communication skills Academic score minimum 60% with no backlogs Registration will be end on or before 24th July. Perks and Benefits 1. Leave benefits 2. Attractive site allowance 3. House rent allowance 4. Travel reimbursement 5. Health Insurance 6. Statutory benefits

Regulatory compliance, dossier preparation, CER, risk management (ISO 14971), audit support, CDSCO/FDA licensing, SOP drafting, validation reports, NPD change control, ,ensuring product certification in domestic ,international medical device markets Required Candidate profile B.Pharm, M.Pharm, Biomedical Engineering, Life Sciences, Regulatory Affairs Certification. Perks and benefits Food, PF, Medical Insurance

Responsible for the Installation, Service, maintenance, break down of IVD products and point of care devices. Preventive maintenance schedule and calibration schedule for diagnostics equipments Actively participate in Customer Training. Required Candidate profile Must be from Diploma/Btech in Instrumentation/Biomedical/Electronics Must have worked in diagnostics. - 2-4 yrs -Mumbai -6/7 LPA

Role & responsibilities Field Services for Boilers and Power Plants viz. Performance Assessment, Inspection, Troubleshooting, Failure Investigation, Commissioning, Condition Assessment, Spare Parts support for Revamp requirements Preferred candidate profile BE with 20+ yrs of experience into Erection Commissioning of boiler of any capital equipment projects in power plant & oil & gas projects Skill Sets & Personality Characteristics Expertise in Commissioning / Trouble shooting / Service of Hot & Cold cyclone CFBC as well as Waste Heat Recovery (WHR) Boilers, market and client awareness; Commissioning, Inspection & Trouble shooting experience Good verbal and written communication skills; Willingness to travel frequently to sites Good Networking & communication skills Strongly position thyssenkrupp as a provider of expert field services for its installed base of CFBC & WHR Boilers Augment opportunities for service and project businesses Strengthen regional presence; Implement the digitalization and innovative solutions at client sites

Role & responsibilities IT is a type of fieldwork service. POS Machine Service. Two-wheeler Mandatory. Preferred candidate profile Male Sl.no. District Name Taluk Name 1 Chengalpet Vandalur 2 Coimbatore Anaimalai(TK) 3 Coimbatore Sulur 4 Cuddalore Chidambaram (Tk) 5 Erode Kodumudi 6 Erode Modakurichi 7 Kanchipuram Sriperumpudur (Tk) 8 Kanchipuram Uthiramerur (Tk) 9 Kanyakumari Kalkulam (Tk) 10 Krishnagiri Denkanikottah (Tk) 11 Madurai Madurai(central) (z) 12 Mayiladuthurai Sirkali (Tk) 13 Namakkal Namakkal (Tk) 14 Namakkal Rasipuram (Tk) 15 Nilgiris Pandalur 16 North Chennai Avadi 17 North Chennai Kolathur 18 North Chennai Perambur 19 Pudukkottai Aranthangi (Tk) 20 Pudukkottai Thirumayam (Tk) 21 Ranipet Arakkonam (tk) 22 Salem Valapady (TK) 23 Sivagangai Devakottai (Tk) 24 South Chennai Maduravayal 25 South Chennai Mylapore 26 South Chennai Saidapet 27 Thanjavur Kumbakonam (Tk) 28 Thanjavur Peravurani (Tk) 29 Thanjavur Thiruvidaimarudur (Tk) 30 Theni Uthamapalayam (Tk) 31 Thiruchirapalli Manachanallur (Tk) 32 Thiruvallur R K Pettai (Tk) 33 Thiruvannamalai Chetpet 34 Thiruvannamalai Polur (Tk) 35 Thiruvarur Mannargudi(Tk) 36 Thiruvarur Nannilam (TK) 37 Tirupathur Ambur 38 Tiruppur Dharapuram (Tk) 39 Tiruppur Avinashi (Tk) 40 Vellore Gudiyatham (Tk) 41 Vellore Katpadi 42 Viluppuram Gingee (Tk) 43 Virudhunagar Srivilliputhur (Tk)

1- Must have at least 2 years of experience in Scroll Chiller service. 2- Must ready to travel throughout the region. 3- Brazing is a must.

• Laundry & Kitchen equipments . • Preventive & corrective maintenance of the machine, diagnose faults, and rectify. • Work effectively and in the shortest time possible. • AMC site visit & Maintain to clean, replace & repair. Required Candidate profile • ITI Diploma Holder • Employee should have hands on experience of heavy machinery of various site. • The positions are related to field work. • Should have 2 wheelers.

Job Description Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customers site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools Coaches on preventative maintenance activities and basic repairs completed by customer employees Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor External Qualifications and Competencies Skills Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Additional Responsibilities Unique to this Position Education, Licenses, Certifications Apprentice Certified Power Generation or Engine Technician (Preferred) Vocational diploma from relevant technical institution Current relevant electrical certification (optional) Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with power generation or engine products High Voltage/ Low Voltage experience (optional) Customer service experience Should have Engine & Alternator knowledge.Posting at dealership for day to day service activity & resolving customer issues

Key Responsibilities Customer Relations : Establish and continually develop productive customer relations, ensuring prompt and efficient attention to customer needs. Diagnostics and Repairs : Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. Preventative Maintenance : Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Issue Escalation : Escalate unresolved issues to product specialists or supervisors. Coaching and Development : Coach and develop technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc. Documentation : Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens. Sales and Service Opportunities : Identify additional sales and service opportunities with customers. Training : Complete training in line with skill and business requirements. Vehicle and Tool Maintenance : Maintain service vehicle and tools for cleanliness and proper operation. Health and Safety : Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to site management and supervisors. Qualifications Education : Apprentice Trained Engine Technician (Preferred), Vocational diploma from a relevant technical institution. Licenses/Certifications : Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations. Competencies Communicates Effectively : Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus : Build strong customer relationships and deliver customer-centric solutions. Develops Talent : Develop people to meet both their career goals and the organizations goals. Manages Complexity : Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages Conflict : Handle conflict situations effectively, with minimal noise. Self-Development : Actively seek new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals : Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application : Translate customer complaints to develop troubleshooting plans; troubleshoot issues using guided workflows, procedures, specialized equipment, and diagnostic software. Electronic Service Tool Application : Identify and utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot issues. Engine Systems Interactions : Interpret and analyze the interactions of internal and external electrical and mechanical systems to efficiently and correctly diagnose and repair. Product Repair and Maintenance : Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure quality. Service Documentation : Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system. Technical Escalation : Obtain product technical issue information and utilize available resources, elevating issues to a higher level of expertise as needed. Values Differences : Recognize the value that different perspectives and cultures bring to an organization. Additional Responsibilities Unique to this Position Skills and Experience Knowledge/Skills : Responsible for handling critical and hard-to-diagnose cases escalated from the field. Knowledge sharing through preparing and sharing field learnings. Drive capability building for the Dealer response team in dealerships on diagnostics-related issues. Experience : Significant field service work experience. Expert-level knowledge of and/or experience with engine products. Customer service experience. Experience providing technical advice and coaching to more junior technicians (preferred).

Job Summary: The On-Site Service Technician acts as the technical specialist and primary customer support contact at a single customer site, responsible for independently diagnosing and completing equipment repairs. The role will also include marine installation and commissioning onsite at nominated shipyards. Key Responsibilities: Independently diagnose and perform repairs on equipment at the customer site. Maintain productive customer relations and ensure prompt attention to customer needs to minimize downtime. Provide coaching on preventative maintenance or repairs to less experienced technicians and customer personnel; may provide work direction and review repair plans, parts lists, and tool requirements. Manage parts and spares inventory at the worksite to ensure availability for repairs. Escalate unresolved technical issues to product specialists or supervisors for further analysis. Complete necessary documentation such as service worksheets, timesheets, warranty claims, and quality documents via handwritten or business system input. Identify and communicate additional sales and service opportunities to customers. Maintain cleanliness and proper operation of the work area and tools. Adhere to Health, Safety, and Environmental policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors. Complete required training in line with skill and business needs. External Qualifications and Competencies Competencies: Communicates Effectively: Tailor communications to different audiences, ensuring clarity and understanding. Customer Focus: Build and maintain strong customer relationships by delivering customer-centric solutions. Develops Talent: Mentor and guide others to meet their career goals while achieving organizational objectives. Manages Complexity: Make sense of complex or contradictory information to solve problems effectively. Manages Conflict: Handle conflict situations calmly and effectively with minimal disruptions. Self-Development: Seek continuous improvement opportunities through formal and informal learning channels. Health and Safety Fundamentals: Champion health and safety behaviors to foster a culture of safety and reduce workplace injuries. Diagnostics Application: Develop troubleshooting plans based on customer complaints, use specialized service tools and software to diagnose problems, and ensure repairs resolve the issue. Electronic Service Tool Application: Use the appropriate hardware and software tools for diagnostics and troubleshooting, interpreting results to determine the next steps. Engine Systems Interactions: Analyze interactions between internal and external systems (e.g., exhaust, fuel, cooling) to diagnose and repair engine issues using tools and service publications. Product Repair and Maintenance: Perform mechanical and electrical product repairs following guidelines, ensuring quality, timely repairs, and minimizing customer costs. Service Documentation: Accurately document technical data and customer information in the service management system for future reference. Technical Escalation: Use data management tools to escalate complex issues while balancing customer response time and investigation efforts, ensuring accurate troubleshooting records. Values Differences: Recognize the importance of diverse perspectives and cultural differences in problem-solving and collaboration. Education, Licenses, Certifications: Apprentice Certified Power Generation and/or Engine Technician Vocational diploma from a relevant technical institution (Preferred) Current relevant electrical certification (Optional) Locally valid driving permit Licensing may be required for compliance with export control or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Extensive field service experience, particularly with power generation and/or engine products. Basic understanding of competitors and typical industry practices. High Voltage/Low Voltage practical experience (Optional). Skills/Knowledge: In-depth knowledge of service and installation for marine engines and gensets, including controls. Familiarity with marine certifications and trials (Preferred). Experience working with shipyards or refitting yards (Preferred). Ability to work independently at customer sites.

Diagnoses and completes less complex repairs to engines at the customers site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. External Qualifications and Competencies Skills Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Additional Responsibilities Unique to this Position Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience Should have knowledge on Engine & Alternator

Job Summary: Diagnoses and completes less complex repairs to engines at the customers site. Ensures customer satisfaction by providing timely and professional service, performing preventative maintenance, and escalating unresolved issues when needed. Key Responsibilities: Engage with customers in a courteous, professional manner, addressing their needs promptly. Use specialized tools and follow documented procedures to diagnose and perform less complex engine repairs. Perform preventative maintenance activities on engines and related components as per established schedules and standards. Escalate unresolved issues to more experienced technicians or supervisors. Complete required service documentation such as worksheets, timesheets, warranty claims, and other quality documents, either manually or in business systems. Identify and communicate additional service opportunities to the customer. Ensure the cleanliness and proper functioning of service vehicles and tools. Adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues or incidents to management and supervisors. Complete necessary training to meet skill and business requirements. External Qualifications and Competencies Competencies: Communicates Effectively: Deliver multi-mode communications that meet the unique needs of different audiences. Customer Focus: Build strong relationships and deliver customer-centric solutions. Develops Talent: Assist in developing people to meet their career goals and the organizations objectives. Manages Complexity: Make sense of complex, high-quantity information to solve problems effectively. Self-Development: Actively seek new growth and development opportunities. Health and Safety Fundamentals: Model proactive safety behaviors to foster a safe, injury-free workplace. Diagnostics Application: Translate customer complaints into a troubleshooting plan, using specialized tools and diagnostics software. Electronic Service Tool Application: Use electronic tools to diagnose and maintain products, interpreting results for further service steps. Engine Systems Interactions: Understand and analyze internal and external engine systems (e.g., exhaust, cooling, fuel systems) to diagnose and repair. Product Repair and Maintenance: Repair and maintain mechanical/electrical products, following guidelines and minimizing the customers cost of ownership. Service Documentation: Ensure accurate service documentation in the service management system for tracking and payment. Technical Escalation: Elevate technical issues as needed, ensuring smooth transitions and timely responses to customer concerns. Values Differences: Recognize and value different perspectives and cultures within the organization. Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred). Vocational diploma from a relevant technical institution. Locally valid driving permit. Compliance with export controls or sanctions regulations may be required. Additional Responsibilities Unique to this Position Skills and Experience: Basic level field service work experience with engines. Intermediate knowledge and/or experience with engine products. Customer service experience in field service environments. Experience with Insite/In-Power software is mandatory. Mining machinery experience (e.g., Dumpers, Excavators) is an added advantage. Basic data handling and soft skills are required.

Job Summary: Diagnoses and completes engine repairs, ranging from less complex to advanced, at the customers site, ensuring high-quality service delivery and excellent customer satisfaction. Key Responsibilities: Engage with customers courteously and professionally, building strong relationships and delivering customer-centric solutions. Anticipate and address customer needs promptly and efficiently. Use specialized tools and documented procedures to diagnose and complete repairs, from simple to complex, including identifying and preparing required parts and tools. Perform preventative maintenance on engines and related components per documented schedules and standards. Escalate unresolved issues to more experienced technicians, supervisors, or product specialists as necessary. Maintain accurate documentation, including service worksheets, timesheets, warranty claims, and quality reports. Identify additional sales and service opportunities and communicate them to customers. Coach and develop junior technicians and apprentices by sharing knowledge and providing work direction. Maintain service vehicle and tools for cleanliness, functionality, and compliance with operational standards. Adhere to all Health, Safety, and Environmental (HSE) policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors. Participate in training programs aligned with skill and business requirements. External Qualifications and Competencies Competencies: Technical Skills: Proficient in diagnostics applications, translating customer complaints into actionable troubleshooting plans. Skilled in using electronic service tools and software for diagnosing, troubleshooting, and maintaining engine systems. Understanding of engine systems interactions (electrical and mechanical), including exhaust, cooling, fuel, driveline, and after-treatment components. Competent in product repair and maintenance, ensuring adherence to guidelines and quality standards. Proficient in-service documentation and technical escalation processes. Soft Skills: Communication: Ability to convey clear, audience-specific information effectively. Customer Focus: Dedicated to building relationships and providing customer-centric solutions. Problem Solving: Adept at managing complexity, making sense of contradictory information, and resolving issues effectively. Conflict Management: Skilled at handling conflicts professionally and efficiently. Team Development: Experience in mentoring and helping others achieve professional goals. Self-Development: Actively seeks opportunities for growth through formal and informal channels. Education: Vocational diploma in a relevant technical field (preferred). Apprentice-trained engine technician (preferred). Licenses/Certifications: Locally valid driving permit. May require licensing for compliance with export controls or sanctions regulations. Experience: Basic to expert-level field service experience with engine products. Proven customer service experience. Experience coaching and mentoring junior technicians is preferred. Additional Responsibilities Unique to this Position Other Competencies: Champions proactive health and safety behaviors to foster an injury-free workplace. Recognizes and values diverse perspectives and cultures within the organization. Additional Qualifications: Specialized Role: Diploma/equivalent in electrical engineering for data center support or suitable experience preferred. Extensive hands-on experience with engine products and related field service work is highly desirable.