Field Relationship Manager BY HS

Key Responsibilities:

- Visit customer locations for pre-move surveys and accurately assess household volume, special items, and logistical requirements.

- Build and maintain strong relationships with empanelled PNM vendors and moving partners in your assigned territory.

- Coordinate end-to-end move execution packing, loading, transit, unloading, and unpacking ensuring adherence to committed timelines.

- Act as a single point of contact for the customer throughout the relocation journey.

- Handle on-ground escalations, damage complaints, and service issues with prompt resolution.

- Collect customer feedback and service completion confirmations post-move.

- Identify upsell opportunities for value-added services such as home cleaning, storage, and painting.

- Update job status, visit logs, and customer details in the CRM on a daily basis.

- Meet weekly and monthly field visit and conversion targets assigned by the team lead.

Desired Candidate Profile:

- Own bike + valid driving licence non-negotiable. The role requires daily field visits across the city.

- 03 years of experience in field sales, logistics coordination, or customer relationship management.

- Strong interpersonal and communication skills comfortable dealing with customers and vendors on the ground.

- Self-driven, punctual, and target-oriented with a problem-solving mindset.

- Comfortable using smartphone apps and basic CRM/Google Sheets for daily reporting.

- Graduates preferred; HSC with relevant field experience will also be considered.

- Local candidates with good knowledge of city geography will have an advantage.

What's in It for You:

- Fixed salary + attractive performance-based incentives on every completed move.

- Fuel reimbursement for field visits.

- Health insurance up to 1 lakh.

- Fast-track growth into senior FRM, Team Lead, or Operations roles.

- Structured onboarding and training from day one.

- Work with a high-energy team at India's leading prop-tech company.