Female Telephonic Pharmacist Assistant ( License Mandetory West Bengal)

Job Summary:

We are looking for a female Telephonic Pharmacist Assistant to support our pharmacy operations by handling prescription-related calls, assisting patients/customers with their medication queries, and coordinating with the backend pharmacy team. This is a desk-based role requiring excellent communication and basic pharmaceutical knowledge.

Key Responsibilities:

• Answer incoming calls from patients/customers regarding prescriptions, medicines, and availability.
• Assist in verifying prescriptions over the phone and ensuring accuracy of medicine details.
• Explain dosage instructions and basic medicine information as per pharmacist guidance.
• Coordinate with the backend pharmacy team for dispatch, follow-ups, and inventory-related queries.
• Maintain proper call logs and patient interaction records in the system.
• Follow-up with customers for repeat orders or clarification.
• Handle customer complaints or concerns professionally and escalate when needed.

Key Skills Required:

• Strong verbal communication in Hindi, English, and preferably regional languages (e.g., Bengali).
• Basic knowledge of pharmacy/medicine (training can be provided).
• Good listening and problem-solving skills.
• Comfort with computer systems and CRM tools.
• Patience and empathy to deal with elderly or sick customers.

Qualifications:

• Minimum: 12th pass with science or any graduate (preferably B.Pharm, D.Pharm, or relevant medical background).
• Prior experience in tele-calling or pharmacy support is a plus.

Work Environment:

• Office-based (not field work)
• Fixed shifts (Day) or rotational (if required)
• Female-friendly work culture

Job Type: Full-time

Pay: ₹9,936.28 - ₹15,000.00 per month

Benefits:

• Health insurance