Make outbound calls to customers to promote products or services. Handle inbound calls to address customer inquiries and provide assistance. Understand customer needs and provide relevant information about the product or service. Follow-up with potential leads and maintain a consistent communication cycle. Maintain and update customer database regularly with call details and feedback.

As a Customer Support Representative, you will be the frontline voice of our company—helping customers via phone, email, live chat, or social media. You'll resolve inquiries, troubleshoot issues, record feedback in our CRM, and coordinate with other departments to ensure customer success. Respond promptly to queries via phone, email, chat, or social media. Troubleshoot product/service issues and provide clear, actionable solutions. Document all customer interactions, resolutions, and feedback in CRM.