Key Responsibilities: • Perform cold calling to generate interest and engage potential customers • Arrange and deliver product demonstrations tailored to customer needs • Conduct regular follow-up calls to nurture leads and drive conversions • Identify, research, and qualify new business opportunities • Meet customers in person when required to build strong relationships • Collaborate with internal teams to align strategies and improve sales processes • Work with international customers and adapt to varied time zones and expectations Key Requirements: • Experience selling into the Hospitality Sector strongly preferred • Minimum 1.5 years of experience in business development or sales • Proven experience working with international clients • Strong communication, negotiation, and presentation skills • Self-driven with the ability to work independently and meet targets • Willingness to travel for client meetings as necessary Job Types: Full-time, Permanent Schedule: Day shift US shift Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person
Job Description: Must have knowledge of any Account Software like Zoho books, Quickbooks. Please do not apply if you did not work on any of these softwares. Must be well versed with bookkeeping and basic accounting Able to book Income and Expenses Well-versed in handling Receipts and Payments Able to handle TDS and GST, and return filing Able to give MIS reports to management Well-versed with MS Excel Experience: Minimum of 1 years in the desired role Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person
Job Description: Must have knowledge of any Account Software like Zoho books, Quickbooks. Please do not apply if you did not work on any of these softwares. Must be well versed with bookkeeping and basic accounting Able to book Income and Expenses Well-versed in handling Receipts and Payments Able to handle TDS and GST, and return filing Able to give MIS reports to management Well-versed with MS Excel Experience: Minimum of 1 years in the desired role Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person
We are seeking a meticulous and detail-oriented QA Tester to join our team and ensure our software meets the highest reliability standards. As a QA Tester, your role will be crucial in guaranteeing that our products function seamlessly and meet user expectations. You will be responsible for designing and executing test cases, identifying and tracking bugs, and collaborating with the development team to maintain the quality of our SaaS products. If you are passionate about quality assurance and eager to make a meaningful impact on the development process, we welcome you aboard. Your key responsibilities will include designing and executing detailed test cases based on product requirements, identifying defects, tracking bugs, and collaborating with developers to ensure timely bug resolution. You will conduct regression, functional, and performance testing to maintain the application's quality. Additionally, you will work closely with the development team, contribute to QA documentation, and continuously seek areas for process improvement within the QA cycle. The required skills for this role include proficiency in manual testing, bug reporting using tools like JIRA, familiarity with QA tools such as TestRail and Selenium, understanding of SDLC and Agile methodologies, expertise in functional and SaaS testing, and the ability to adapt quickly to changing requirements. Nice-to-have skills include experience in automation testing, API testing, performance testing, and familiarity with CI/CD pipelines. Personal attributes like attention to detail, strong communication skills, critical thinking, being a team player, and adaptability are essential for this role. This is a full-time permanent position with a day shift schedule in Gurgaon, Haryana. A minimum of 2 years of software testing experience is required for this role, and the work location is in person. If you are ready to take on the challenge of ensuring the quality and reliability of our software products, we encourage you to apply and be part of our dynamic team striving for excellence.,
Role Overview: We are seeking a passionate and customer-centric professional to join our team as a Customer Success Specialist. In this role, you will be the bridge between our customers and our company, ensuring that customers derive maximum value from our products and services. You will be responsible for driving successful customer onboarding, providing proactive support, building long-lasting relationships, and ensuring overall customer satisfaction. If you thrive on helping customers succeed and are committed to fostering long-term, meaningful relationships, we would love to have you on our team. Key Responsibilities: Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring a seamless transition as they begin using our products. Conduct training sessions to familiarize customers with the platform, ensuring they understand key features and best practices to achieve their goals. Relationship Building & Account Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations. Serve as the primary point of contact for customers, ensuring their needs are met and their expectations are exceeded throughout the customer lifecycle. Customer Needs Identification & Solution Suggestions: Actively engage with customers to understand their specific needs, challenges, and business objectives. Provide tailored solutions to help them achieve success with our products, leveraging your deep knowledge of the platform and services. Monitor Customer Health Metrics: Track and monitor key account health indicators, including product usage, engagement, and satisfaction metrics. Proactively address potential issues before they become roadblocks, ensuring a positive customer experience and minimizing churn. Customer Advocacy: Serve as the voice of the customer within the organization. Gather feedback from customers and relay their needs, challenges, and feature requests to the product and development teams. Work closely with internal teams to ensure that customer feedback is considered in future product iterations. Support Issue Resolution: Act as a point of escalation for any customer issues or concerns. Collaborate with the support and technical teams to resolve complex problems quickly, ensuring a smooth and efficient customer experience. Proactive Engagement & Upselling Opportunities: Regularly check in with customers to ensure their ongoing success and satisfaction. Identify potential upsell opportunities by understanding their evolving needs and aligning them with additional features or services offered by the company. Documentation & Reporting: Maintain detailed records of customer interactions, product usage, and feedback in the CRM system. Generate reports and provide insights into customer trends, account status, and product adoption. Ensure all customer-related data is up-to-date and accurate. Cross-Functional Collaboration: Collaborate with sales, product, and support teams to provide customers with an integrated experience. Ensure smooth handovers between departments and that the customer’s needs are always top of the mind. Required Skills: Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities. Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs. CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial. SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support. Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions. Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization. Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives. Nice-to-Have Skills: Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues. Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers. Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies). Personal Attributes: Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience. Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs. Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience. Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns. Job Types: Full-time, Permanent Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 2 years (Preferred) Location: Gurgaon, Haryana (Required) Work Location: In person