Company Description Ashok Cosmos Mall in Sanjay Place, one of the largest shopping malls in the city. The hotel offers convenient amenities, including free breakfasts, a fitness center, event rooms, and comfortable accommodations with views of the Taj Mahal. Role Description This is a full-time on-site role as a Mall/Property Manager at Fairfield by Marriott Agra. The Mall/Property Manager will be responsible for overseeing the daily operations of the mall, ensuring tenant satisfaction, managing maintenance and security, coordinating events, and maintaining a welcoming environment for visitors. KRAs Opening for Mall Manager having a minimum of 3 years’ experience in Mall Operations. Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption Day to day/end to end mall operations Ability to handle Security, Parking, Housekeeping, Mall Maintenance and other Operations teams i.e Complete - facility management \ Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping & Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system. To attend & sort out the complaint of customers and brand owners as well as shop owners. Good team management Good communication Should have technical knowledge Should be outspoken and have good interpersonal skill Prepare an overall budget in coordination with Management for the Operations department Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering, Parking, House-keeping, Security etc.) Work effectively with internal departments (esp. leasing) and information is communicated around the business units - new store openings, launches, events, changes to procedures, staff newsletters. Contribute to the establishment and maintenance of positive relationships with tenants, Mall customers, community civic and governing officials, vendors, and customers Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the enewsletters from the website as required. Incorporate online activities with offline marketing promotions Consumer PR - Day to day responsibility for all PR – Customer, Tenant as well as Govt Agencies Develop, understand and communicate relevant retail trends to include sales and footfall forecasting & reporting and general issues Marketing Campaigns - Develop and implement ATL and BTL marketing campaigns and brand strategies to achieve growth in footfall. Preparing the annual Marketing Plan, and ensuring that marketing objectives are achieved Work closely with all agencies to develop yearly media plan and ensure timely and top-class implementation of all marketing communications. Develop and manage relationships with retailers, head office, suppliers, retained agencies ensuring cost efficiencies and brand guardianship is achieved at all times. Collecting monthly CAM (Common Area Maintenance) charges from the shop owners of mall and to maintain its record. Preparing the monthly Power point presentation of all promotional activities, branding & events taken place at the Mall in that respective month. Develop and Implement SOP for each activity and then develop an affective MIS reporting system. Checking & authorizing daily / weekly / monthly administrative expenses. Checking & authorizing bill of specialized services provided by outside agencies. Checking & approving materials requisitions for Entire Mall. Follow up for CIVIL Works, Pre monsoon cleaning and other civil related works to be attended. Parking Management Pay & Park system for generating Revenue for Mall. Follow up for Technical Works - lifts, HVAC, DG set, plumbing, carpentry etc Record all complaints in complaint register & resolve the same on priority basis. Co-ordinate with Marketing, Accounts, Customer Service and Maintenance Team. Benchmark the leasing status at other competing malls and update the market information and use the same to increase the occupancy at Mall. Responsible for enhancing sale of retailers, Responsible for documentations & tracking lease / re-lease of retail spaces, Tracking occupancy of the mall. Evaluate performance of retailers on continuous basis and recommend churn as required Ensure category & brand mix are performing optimum Networking with existing / potential retail fraternity / brokers / investors Analyzing and evaluating ongoing Business Performance of tenants Managing the business planning & budgeting process Timely and accurate reporting of Mall performance Storefronts trends, Fit-out guidelines, Tenant Co-ordination Creating framework for key Retail Events and Promotions Executing Retail Events & Promotions to exceed the expectation Conduct Business Review Meetings Key Areas : Lease Coordination Legal Coordination Retail Design Revenue & Sales Maximization Events, Promotions, Sponsorships Retailer Relations New Initiatives for Revenue & Customer Delight Lease Administration Budgeting & Finance Business Review Meetings General Duties Retailer Communications If Interested, drop your CV along with a photograph at abhay.shrivastava@fairfieldinn.com and mention the details given below: Total Experience – 3 Years (Immediate Joiners)
Company Description Fairfield by Marriott Agra is a distinguished addition to Marriott's portfolio in India, located conveniently in Ashok Cosmos Mall, Sanjay Place. With prime access to the iconic Taj Mahal and other attractions such as the Agra Golf Course, the hotel offers modern amenities and a blend of comfort and convenience. Guests can enjoy complimentary breakfast, a well-equipped fitness center, and event spaces accommodating up to 200 guests. Accommodations include plush beds, free Wi-Fi, in-room dining, and select rooms with views of the Taj Mahal. Experience exceptional hospitality at Fairfield by Marriott Agra. Role Description This is a full-time, on-site role for a Finance Controller at Fairfield by Marriott Agra. The Finance Controller will oversee the financial operations of the hotel, including budget preparation, financial planning, and ensuring compliance with internal controls and external regulations. Responsibilities will include analyzing financial performance, preparing financial statements, managing audits, and overseeing payroll and accounts payable/receivable. The role will also involve providing financial insights to support strategic decision-making, managing expenses, and ensuring profit optimization. Qualifications Strong financial management skills, including budgeting, forecasting, and financial analysis Proficiency in accounting practices, internal controls, and compliance requirements Experience in managing payroll, accounts payable, and accounts receivable functions Ability to conduct audits and prepare detailed financial reports Strong strategic thinking and decision-making skills with a focus on profit optimization Proficiency in financial software and tools; advanced knowledge of Excel is preferred Excellent communication and organizational skills Bachelor's or Master's degree in Finance, Accounting, or a related field; CA or equivalent certification is a plus Prior experience in the hospitality industry is highly advantageous