About Factors.ai Factors.ai is a leading AI-powered marketing analytics and demand generation platform designed for B2B teams. The platform leverages artificial intelligence to help businesses identify high-intent accounts, automate account-based marketing (ABM) campaigns, and measure the impact of their marketing efforts with sophisticated omnichannel attribution technology. Factors.ai brings together data from diverse sourcesincluding websites, CRMs, ad platforms, and moreenabling organizations to predictably grow their sales pipeline with actionable insights and deep analytics. The company empowers marketers and sales teams to capture intent, run targeted campaigns, and attribute revenue to the activities that truly move the needleall using a modern, agentic approach to demand generation. Responsibilities Respond promptly to customer support tickets and queries, ensuring a smooth, positive experience for all users of Factors.ai. Troubleshoot platform and integration issues via chat, email, and screen-sharing, using tools like log analysis and technical diagnostics. Collaborate with QA and engineering teams to investigate bugs, identify root causes, and provide effective resolutions. Assist in documenting solutions, updating FAQs, and improving troubleshooting guides to create a scalable support knowledge base. Participate in QA testing, regression cycles, and provide feedback for product enhancements and bug fixes. Maintain organized records of reported issues, resolutions, and customer communication for visibility and follow-up. Qualifications 02 years of experience in technical support, QA, customer engineering, or a similar role; internships and projects count. Computer Science recent graduates are welcome; internships, coursework, or hands-on projects will be considered as relevant experience Must know basic HTML, and Javascript. Strong analytical/problem-solving skills; familiarity with ticketing systems, help desks, or CRM tools is a plus. Basic understanding of web technologies (APIs, integrations, browser tools) Good communication skills and customer-centric mindset; ability to explain technical issues clearly, both verbally and in writing. Team player who enjoys learning from others and contributing to a fast-paced, collaborative startup culture. Willingness to work flexible hours to support a global customer base. Why Factors.ai Work alongside a small, agile, and innovative team that partners closely with customers to deliver results. Develop technical and customer service skills while gaining exposure to AI, SaaS, demand generation, and analytics platforms. Competitive compensation and benefits, with opportunities for learning, career growth, and skill development. Be part of a workspace that values diversity, continuous learning, and mutual respect. This is the perfect launchpad for someone eager to grow with a dynamic B2B SaaS startup and help leading brands succeed through analytics and automation. Factors.ai is an equal opportunity employer and encourages applicants of all backgrounds to apply. Show more Show less
We’re looking for a Product Marketing Lead with 8+ years of experience in B2B SaaS marketing. At Factors, this role will shape positioning, drive go-to-market, and create clarity for our customers and teams alike. As the Product Marketing Lead, you’ll own core PMM functions — from messaging and positioning to launches, enablement, and customer advocacy. You’ll play a strategic role in shaping how customers understand, experience, and adopt Factors.ai, while driving close alignment across product, sales, and demand gen. We are looking for someone keen on hands-on execution while driving the strategy. What You’ll Do Strategy & Positioning Define and evolve the positioning, messaging, and narrative for the Factors.ai platform and its key modules. Partner with leadership to shape the GTM strategy across segments and products. Lead cross-functional alignment between Product, Sales, CS, and Marketing to ensure cohesive storytelling and execution. Execution & Enablement Drive high-impact product launches, from planning to go-live and adoption tracking. Build compelling sales narratives, battlecards, and training materials for new features and use cases. Partner with Demand Gen to translate product insights into campaigns that drive awareness, pipeline, and revenue. Own competitive intelligence — tracking trends, competitors, and positioning shifts to inform strategy. Work with the product team for in-app marketing and driving adoption Support partnerships: Work with partners like G2, LinkedIn, and Google on joint marketing initiatives. Customer & Market Insight Be the voice of the customer, uncover insights through research, data, and customer conversations. Identify emerging market opportunities and guide product direction in collaboration with Product Management. What We’re Looking For 8–10 years of experience in B2B SaaS product marketing , ideally in martech, adtech, or analytics platforms. Early-stage startup experience is a must. You should be comfortable with ambiguity and hands-on execution. Proven success in leading GTM strategy and execution for multi-product portfolios. Strong storytelling and messaging—you can turn complex products into clear, compelling narratives. Experience collaborating with senior stakeholders and driving alignment across functions. A bias for action and hands-on execution Based in Bangalore or willing to relocate. About Factors.ai Factors.ai is a seed-funded demand generation platform built for B2B marketing teams. We help demand gen and performance marketers identify, engage, and convert their best-fit accounts through a mix of account intelligence, campaign optimization, and attribution. Work Mode Hybrid, in HSR Layout, Bengaluru Compensation ₹30-40 LPA (depending on experience and fit) How to Apply Please email tanvi@factors.ai with the following details: Resume Product marketing work samples (portfolio) Current and expected CTC Notice period