Role & responsibilities 1) Increase/Develop the Memberships of the EPCH, coordination with Entrepreneurs / exporters and provide efficient services to retain them with EPCH. This includes:- - Handle member queries (new/renewal/amendments) via phone, email, in-person, and internal systems. - Ensure communication of relevant circulars to members, respond promptly to SMS/email/postal notices related to membership and send timely reminders - Operate and troubleshoot membership software and guide members on technical issues. 2) Coordinate for Handicrafts and Vriksh shipment certification with empanelled agencies. 3) Maintain updated and verified records for compliance and policy matters. 4) Facilitate application collection, data entry and fee reconciliation for domestic and international fairs. 5) Efficiently handle stall allotment, application processing, invoicing, and refund management. 6) Act as Senior Hall Manager during IHGF and other events; supervise on-site logistics (stall setup, security, truck movement, etc.) for smooth conduct of the fair 7) Collaborate with publicity agencies and prepare reports for submission to O/o DC(H). 8) Prepare MIS and reports as needed. 9) Provide backup to team members and support Directors in special assignments and inculcate EPCH Core Values Address urgent trade or membership-related issues. Export Promotion Council for Handicrafts (EPCH) https://www.epch.in