Export CRM

To Apply:
Interested candidates can share their CV at [email protected] or contact HR Yachika +918427700535

Job Title: Export CRM (Customer Relationship Manager)
Location: Panchkula, Haryana
Department: Export/International Department
Reporting To: MD

Key Responsibilities:

• Serve as the primary point of contact for international clients post-sales.
• Handle customer queries, complaints, and order updates via email, call, and other platforms.
• Coordinate with the export, logistics, and accounts teams to ensure timely order processing and dispatch.
• Prepare and manage export documents like Proforma Invoice, Packing List, Bill of Lading, COO, etc.
• Track shipments and share updates with clients regularly.
• Maintain accurate customer records and ensure data entry in CRM or ERP systems.
• Assist in managing customer feedback, complaints, and claims processes professionally.
• Work closely with internal teams to ensure product availability and export compliance.
• Support in after-sales service and follow-ups for payment collection.
• Maintain MIS reports related to order status, client interactions, and performance metrics.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 1 year (Required)

Work Location: In person