You will be joining a specialty finance company that focuses on providing debt recovery solutions to help individuals regain financial stability and build a better future. With a global team of over 4,000 employees, our mission is to empower individuals to achieve financial recovery through exceptional talent, diverse ideas, collaboration, and a commitment to breakthrough results. If you are results-oriented, passionate about helping others, and thrive in an innovative environment, this opportunity could be perfect for you! Your role will involve ensuring compliance with SLA parameters, processing various incoming documents, facilitating communication with customers and third parties, maintaining accurate records in the company's systems, upholding service standards, providing professional service to stakeholders, offering support to other teams, and utilizing internal platforms for documentation processing. To be successful in this role, you should have a Bachelor's degree in any field, a minimum of 1 year of experience in an international voice process role, and background in UK/US collections or non-collections. Candidates with tech-support backgrounds will not be considered. Basic PC skills, strong negotiation, communication, and time management skills are required. You should also be able to manage high workloads, meet deadlines, and maintain organization. Preferred skills include a positive attitude, confident communicator with strong interpersonal skills, empathetic approach to customer interactions, and eagerness to learn and develop professionally. We offer competitive compensation and benefits to support your professional growth and well-being. Our Employee-First Approach includes wellness and mental health programs, employee volunteer and environmental efforts, leadership training, skill development, tuition reimbursement, and career advancement opportunities through internal promotions. If you are ready to advance your career, make a meaningful impact, and be part of a dynamic team, apply now and join us in our mission to help individuals achieve financial recovery and build a better future.,
Expert Staffing Solutions is a young, vibrant consultancy with a prime objective of providing professional and value added services in terms of recruitment of quality manpower. We provide recruitment solutions for the ever emerging global market in the field of leadership, senior management, IT Infra support, application development support, ITES Voice and other rare skills across all domains and placement program for fresh graduates through our expert training team.We as an organization operate differently, we have a great team of professionals working tirelessly to meet your demand, along with it we have collaborated with a huge number of professionals with even greater experience to help us find a solution to take away the pain of recruitment needs of the organizations which justifies our name.As an organization we provide far greater assurance of maintaining the quality of resumes, better conversion ratio of those resumes into offers and eventually better joining ratio than existing in the market, along with great deal of value added services. We combine our passion for people with intelligent technology to help organizations and talent convert potential into performance.Our significant 10 years of experience, well-established network of top talent and search methodologies have made our firm superior choice for companies seeking the best consultants. These capabilities enable ESS to execute a specific project while keeping a bird's view on the larger picture. Whether it is recruitment or training and development, a better understanding of both sides of the table helps creating a perfect match. It is consequential that for our several long standing clients, we remain their top choice. The Role You Will Be Responsible For Following up on payment with internal and external stakeholders and ensuring correct booking of received payments. Preparing bank reconciliations, ageing report and Statement of Accounts. Proactively engaging in continuous improvement initiatives for the AR process. Supporting internal and external audit requirements. Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Ideal Profile You have at least 1 year experience within a Accounts Receivable / AR or Customer Service role, ideally within the the Accounting Industry and Corporate Banking industry. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments You are a strong networker & relationship builder What's on Offer A role that offers a breadth of learning opportunities Flexible working options Fantastic work culture