Executive

As a Guest Delight Leader at Kaldan Samudhra Palace, under the Accord Group, your primary responsibility will be to ensure the highest level of satisfaction and comfort for all guests during their stay. You will be the main point of contact for guests, addressing their needs, resolving any issues or concerns, and providing personalized services to enhance their overall experience. Your duties will include greeting guests upon arrival, assisting with check-in and check-out processes, coordinating special requests, and maintaining a positive and welcoming atmosphere throughout the property. Additionally, you will be responsible for overseeing the guest relations team, conducting training sessions, and implementing strategies to exceed guest expectations. The ideal candidate for this role should possess excellent communication skills, a strong attention to detail, and a genuine passion for hospitality. You must be able to handle difficult situations with tact and diplomacy, prioritize tasks effectively, and work collaboratively with a diverse team to deliver exceptional service. If you are enthusiastic about creating memorable experiences for guests and dedicated to upholding the standards of excellence set by the Accord Group, we invite you to join our team as a Guest Delight Leader at Kaldan Samudhra Palace.,